Shane Williams
North Vancouver
Summary
Dynamic hospitality professional with a proven track record at Concord Pacific Developments, excelling in relationship building and event assistance. Demonstrated expertise in cleaning and sanitation while enhancing customer satisfaction through exceptional service. Adept at teamwork and problem-solving, ensuring smooth operations and a welcoming environment in high-pressure situations.
Maritime professional prepared for demands of deckhand duties, known for reliability and supporting crew in various capacities. Highly collaborative with focus on achieving results under dynamic conditions, adaptable to needs of team and environment.
Overview
8
8
years of professional experience
Work History
Lead Steward
Concord Pacific Developments
06.2024 - Current
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
- Conducted regular quality checks on food items, ensuring freshness and reducing waste by timely rotation of stock.
Private Yacht
Private Client
04.2017 - 07.2020
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
- Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Communicated clearly, concisely and politely with passengers and crew members.
- Repaired, maintained and cleaned 85 square feet of decking.
Education
Certificate - STCW - Marine Basic Safety
Western Maritime Institute
Ladysmith, BC02-2025
High School Diploma -
Handsworth Secondary
Vancouver, BC07-2012
Skills
- Relationship building
- Hospitality
- Cleaning and sanitation
- Deck equipment operation
- Physical fitness and stamina
- Event planning and assistance
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Small boat handling
- Firefighting capabilities
- Excellent communication
Languages
English
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Committed to improving personal fitness through regular participation with Weight Training
- Adventure Travel
- Participating in cultural exchange programs and homestays
- Enjoy hobbies that combine physical activity with outdoor exploration
- Music
Timeline
Lead Steward
Concord Pacific Developments
06.2024 - Current
Private Yacht
Private Client
04.2017 - 07.2020
Certificate - STCW - Marine Basic Safety
Western Maritime Institute
High School Diploma -
Handsworth Secondary
Similar Profiles
Casey RussellCasey Russell
Interior Design / Home Staging at Eagle Pacific Developments Inc. / HVH DevelopmentsInterior Design / Home Staging at Eagle Pacific Developments Inc. / HVH Developments
HARSH RAVALHARSH RAVAL
Design Coordinator at Seymour Pacific Developments - Head OfficeDesign Coordinator at Seymour Pacific Developments - Head Office
Eugene Omonkhegbele, E.I.T, PMPEugene Omonkhegbele, E.I.T, PMP
Project Coordinator at Seymour Pacific DevelopmentsProject Coordinator at Seymour Pacific Developments