Shane Pou
Edmonton,AB
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant
Edmonton Diesel Service (1990) Ltd
05.2023 - Current
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
Customer Service Representative
K Days
07.2019 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Save-On-Foods
02.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Taste Of Edmonton
07.2018 - 07.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Education
Nursing Diploma - Nursing
NorQuest College
Edmonton, AB01.2025
High School Diploma -
M.E Lazerte Highschool
6804 144 Ave NW, Edmonton, AB T5C 3C706.2020
Skills
- Time Management
- Call Reception
- Email Correspondence
- Cash Management
- Conflict Resolution
- Active Listening
Certification
- BLS - Basic Life Support
- First Aid/CPR Certified
Timeline
Assistant
Edmonton Diesel Service (1990) Ltd
05.2023 - Current
Customer Service Representative
K Days
07.2019 - 07.2019
Cashier
Taste Of Edmonton
07.2018 - 07.2018
Cashier
Save-On-Foods
02.2018 - 05.2019
Nursing Diploma - Nursing
NorQuest College
High School Diploma -
M.E Lazerte Highschool
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