HARMANDEEP SINGH
Mississauga,ON
Summary
Detail-oriented MBA graduated , with 1.5+ years of work experience. Aiming to leverage a proven knowledge of vendor and customer communications, and operating policies & procedures skills to benefit your company. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals. I want to obtain this job where I can use my exceptional interpersonal and communication skills to benefit company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant
ZCC
10.2021 - 03.2023
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Customer Service Representative
Reliance Market
08.2018 - 08.2021
- Receiving, analyzing and resolution of customer complaints to ensure utmost customer satisfaction while complying with all company protocols and guidelines
- Practicing root cause analysis to identify “root cause” for problems with an approach for responding to them
- Assisting customers in person, online or over the phone to convey information clearly and concisely
- Handle 100+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase sales
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
- Trained new employees in customer service script recitation, conflict resolution, and data entry practices.
Education
MBA - Marketing Management
PUNJABI UNIVERSITY PATIALA
2017
Bachelor’s of Business Administration - undefined
PUNJABI UNIVERSITY
2015
Skills
- Have productive interpersonal & communication skills with great verbal and written communication skills which have been proven by working in teams with great efficiency
- Have in-depth knowledge of computer skills comprising Microsoft word, power point, outlook and excel
- Effective time management and multi-tasking skills which are helpful in meeting deadlines
- Strong team player with experience and success working in a culturally diverse environment
- Verbal and Written Communication
- Presentation Creation
- Calendar Management
- Email Correspondence
- Office Oversight
- Shift Coverage
- Independent Judgement
- Team Collaboration
- Editing
- Computer Skills
- Production Leadership
- Assisting with Physical Exams
- Marketing Assistance
- Workload Management
- Microsoft PowerPoint
- Time Management
- Product and Service Knowledge
Certification
National conference
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Assistant
ZCC
10.2021 - 03.2023
Customer Service Representative
Reliance Market
08.2018 - 08.2021
MBA - Marketing Management
PUNJABI UNIVERSITY PATIALA
Bachelor’s of Business Administration - undefined
PUNJABI UNIVERSITY
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