Shane Pender
Vancouver
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Össur Canada
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Optimized customer service processes through proficient use of Salesforce and Business Central software.
- Processed customer purchase orders efficiently.
Carpenter's Assistant
SmartCedar Works
09.2023 - 09.2024
- Tear down existing fence structure if necessary.
- Establish the layout and design of fences.
- Operating power and pneumatic tools.
- Followed established job site safety regulations and maintained safe and clean work area.
- Cut materials according to specifications in preparation for installation.
- Assisted with movement of materials and equipment to job sites.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Worked with master carpenters to install decks and fences for both residential and commercial customers.
Sales Representative
Hush City Soundproofing
09.2022 - 09.2023
- Selling and promoting products to both existing and potential clients
- Performing needs analysis and cost-benefit analysis for clients
- Establishing and maintaining positive business relationships with clients to ensure future sales
- Cold calling potential clients
- Build estimates, and prices standard and special jobs at a level that keeps our products competitive and maximizes profit
- Follow up on quotations and modify quotes as necessary.
Crew Chief/Emergency Technician
ServiceMaster Restoration
10.2020 - 08.2021
- Responsible for performing emergency services for residential and commercial, flood and fire calls
- Providing excellent customer service.
- Offering 24/7 call-out service.
- Managing a team to ensure procedures and work is carried out safely and correctly
- Manage documentation such as task lists, time sheets, photos, reports and moisture maps.
- Extract standing water from premises and install drying equipment.
- Removing and replacing damaged materials, such as drywall, carpet and floorboards.
- Adhering to personal safety standards by wearing the appropriate protective gear and using the right equipment.
- Assessing damaged properties to see what can be saved
- Handing any issues caused by water damage, including drying out the area and removing mold.
Project Manager / Sales
Acoustic GRG Ireland Ltd
04.2019 - 08.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Assess projects at tender status by analyzing and reviewing architects plans and specifications.
- Prepare and build up rates for each specific tender and provide to clients.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Participating in strong teamwork when working on large scale projects with senior members of staff.
- Conducted comprehensive risk assessments to identify potential project threats and mitigate risks.
Junior Project Manager
EMCO Panel Systems Ltd
01.2017 - 04.2019
- Prepare rates and quotations for cliental.
- Carry out risk assessments and method statements (RAMS) before the beginning of each project.
- Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
- Preparing handover files for clients on completion of projects
- Supported senior project managers in various aspects of project planning, execution, and closure activities.
- Organizing the ordering and delivery of materials to the site.
Education
High School Diploma -
Naas CBS
Naas, Ireland09-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Scheduling
Languages
English
Native or Bilingual
Interests
- Cooking
- Outdoor Recreation
- Backpacking and Hiking
- Sports, especially Soccer, GAA, Darts and Horse Racing
- Socializing
- Gym Workouts
- History
- Travelling
Timeline
Customer Service Representative
Össur Canada
09.2024 - Current
Carpenter's Assistant
SmartCedar Works
09.2023 - 09.2024
Sales Representative
Hush City Soundproofing
09.2022 - 09.2023
Crew Chief/Emergency Technician
ServiceMaster Restoration
10.2020 - 08.2021
Project Manager / Sales
Acoustic GRG Ireland Ltd
04.2019 - 08.2021
Junior Project Manager
EMCO Panel Systems Ltd
01.2017 - 04.2019
High School Diploma -
Naas CBS
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