Shane Lustic
Peterborough,ON
Summary
Reliable employee seeking the position of the front desk agent at your resort. I offer excellent communication both written and oral and have been told at the best of times, I have good judgment. With great problem solving skills, i enjoy helping individuals come to a decision that best accommodates their needs. I enjoy working with others, but have initiative to work on my own. In my previous job position, it required me to use computers a lot of the time. This allowed me to sharpen my knowledge of computers and their operating systems.
Overview
7
7
years of professional experience
Work History
Support Addiction Counsellor
Canadian Health Recovery Centre
Peterborough , ON
04.2021 - 12.2021
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Served clients and their families and followed outlined steps of service.
- Assisted clients in allowing them access to any medication that the client is prescribed.
- Performed over the phone screening calls with potential clients and their families.
- Performed intakes with clients that were coming into the center.
- Facilitated one, 1 hour group session with clients daily.
- Completed house maintenance tasks such as cleaning the dinning area and all over common areas as well as the kitchen.
- Helped prepare and cook meals with the center main cook.
- Preformed and screened drug and alcohol urine tests with clients.
Supervisor /Sandwich Artist
Subway Restaurants
Peterborough, ON
09.2014 - 07.2017
- Took and organized customer food orders instore as well as online.
- Helped complete customers food orders in a timely manner.
- Helped prep food for upcoming days to compete orders that have been booked in advance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Identified individual employee's unique work styles and adapted management methods.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Maintained compliance with company policies, objectives and communication goals.
Education
Diploma - Mental Health And Addictions
Sir Sanford Fleming College
Peterborough ON04.2017
Skills
- Individual and family support
- Addiction expertise
- Staff support and assistance
- Patient support and advocacy
- Youth support
- Professionalism
- Crisis Intervention
- Case Management
- Time management
- Written and oral communication
Timeline
Support Addiction Counsellor
Canadian Health Recovery Centre
04.2021 - 12.2021
Supervisor /Sandwich Artist
Subway Restaurants
09.2014 - 07.2017
Diploma - Mental Health And Addictions
Sir Sanford Fleming College