Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Stefanie Giorgi

Lasalle, Montreal,Quebec, QC

Summary

Dedicated support counsellor with strong background in providing evidence-based counseling services to individuals. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.

Overview

18
18
years of professional experience

Work History

Support Counsellor

KSCS
04.2023 - Current
  • Served as an advocate for marginalized individuals accessing mental health services within the community.
  • Documented case notes accurately and timely, demonstrating attention to detail for seamless case management handovers.
  • Enhanced client well-being by providing emotional support and guidance during challenging times.
  • Ensured client rights were protected while maintaining adherence to regulatory standards and ethical guidelines.
  • Assisted clients in navigating community resources for housing, employment, and other essential services.
  • Improved client living skills through teaching daily routines, budgeting, and self-care techniques.
  • Educated families on coping mechanisms during difficult transitions or crises involving their loved ones under our care.

Intake Worker

Kahnawake Shakotiia’takehnhas Community Services
01.2017 - 04.2023


  • Coordinated with multidisciplinary teams to facilitate and deliver necessary client services.
  • Built relationships with community agencies for timely service referrals.
  • Trained and co-supervised new intake staff to deliver high-quality client care.
  • Offered compassionate and attentive guidance to community members and families during moments of crisis and trauma.
  • Responding to all service related calls including youth protection reports.
  • Provided support to KSCS clients in navigating available resources.
  • Facilitated client access to emergency services such as shelter's and mental health respite.
  • Assessed clients' needs and determined eligibility for KSCS services.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Developed and maintained accurate records of client service files.
  • Completed intake assessment forms and filed clients' charts.
  • Liaised between clients and healthcare providers to maintain continuity of care.
  • Developed and implemented programs to engage and empower underserved populations.
  • Facilitated communication between clients and other service providers.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Worked with clinical and operations teams to obtain appropriate services for clients.
  • Obtaining all pertinent information from individual’s requesting services
  • Member of Section 84 committee - A team to assist in the reintegration process of new federal parolees

Administrative Assistant

Centre D'accueil Hanri Bradet
11.2015 - 01.2017
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Liaised between clients, specialized transport companies and staff and maintained effective lines of communication.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with entertainment vendors, professional services personnel to receive orders, direct activities, and communicate instructions.

Specialized Educator / Special Care Counsellor

CIUSSS Ouest-Centrale Montreal
05.2010 - 11.2015
  • Communicated frequently with families and faculty to provide feedback and discuss supportive and clinical strategies.
  • Fostered client curiosity and interest through creative hands-on activities.
  • Designed detailed intervention strategies and plans for struggling clients based on professional observations and reports.
  • Met with clients, caregivers and administrators to address and resolve presenting problems that are interfering with quality of life
  • Increased expertise and knowledge by participating in instructor-oriented workshops.
  • Shifted between formal and informal methods of working to keep clients engaged.
  • Scheduled conferences with caregivers and other professionals to discuss clients status and progress.
  • Developed and implemented routines to address varying client needs.
  • Worked with staff members to design comprehensive and individualized plans to optimize client experience.
  • Participated in department meetings to provide input to colleagues about client progress and status.

Special Care Counselor – Childcare Worker

Batshaw Youth and Family Services
01.2007 - 11.2010
  • Crisis Prevention
  • Crisis Management
  • Family crisis prevention
  • Family crisis management
  • Develop and implement goal - oriented clinical interventions for at risk youth.
  • Team collaboration.
  • Strong involvement in developing active daily living skills.
  • Support in maintaining client quality of life.
  • Providing and maintaining emotionally inclusive and supportive environments.
  • Reporting to management


Education

D.E.C - Special Care Counselling

Vanier College
Montreal, QC
05.2007

D.E.C - Social Sciences

Dawson College
Montreal, QC
05.2003

Skills

  • Decision-Making
  • Complex Problem-Solving
  • Verbal and Written Communication
  • Professional boundaries
  • Stress reduction techniques
  • Family Support
  • Multicultural Competence
  • Suicide Prevention
  • Self-Care Promotion
  • Individual Counseling
  • Client Advocacy

Accomplishments

  • Collaborated with team of two in the development of Good Company - Group geared at promoting socialization and providing opportunity to create a social network to aging and isolated community members.
  • Trained all new intake members 2020 - 2023.


Affiliations

L'Association des Éducatrices et des Éducateurs Spécialisés du Québec

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Support Counsellor

KSCS
04.2023 - Current

Intake Worker

Kahnawake Shakotiia’takehnhas Community Services
01.2017 - 04.2023

Administrative Assistant

Centre D'accueil Hanri Bradet
11.2015 - 01.2017

Specialized Educator / Special Care Counsellor

CIUSSS Ouest-Centrale Montreal
05.2010 - 11.2015

Special Care Counselor – Childcare Worker

Batshaw Youth and Family Services
01.2007 - 11.2010

D.E.C - Special Care Counselling

Vanier College

D.E.C - Social Sciences

Dawson College

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Stefanie Giorgi