Shane Goguen
Toronto
Summary
With 13 years of Security experience,use my broad skill set, technical ability, and passion for customer service to your advantage. I am a people person at heart and I thrive on problem solving and it shows.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager/Technician
Revenge Pest Control
04.2019 - 02.2025
- Sales, client satisfaction, product procurement and troubleshooting
Residential/Commercial technician
Orkin Canada
10.2016 - 03.2019
- Initial sales and service pest control tech in a vast territory (Woodbridge, Vaughn, Brampton and Caledon)
Route Manager, Pest control
Abell Pest Control Inc.
07.2015 - 10.2016
- Responsibilities
- Pest control (Down-town Toronto)
- Sales and customer service
- Accomplishments:
- Amazing customer feedback both written and verbal
- Leader in sales team (190%+ of sales targets)
- 0% Cancellations
Security and Racing Integrity
Woodbine Racetrack and Casino
01.2000 - 01.2013
- Conflict resolution and customer retention
- Responsible for health and safety of all workers and contractors operating within the facility with a focus on prevention and customer service/retention
- Health and Safety/Employee Committee Chair
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Ontario Pesticide License - Pest Control
University of Guelph
12.2015
Certified Home Inspector - Home Inspection
International Association of Certified Home Inspectors (INTERNACHI)
Toronto, ON12.2011
Film Production -
HUMBER COLLEGE
Toronto, ON12.2003
Diploma - Film And Video Production
Humber College
Toronto, ON05-2000
Skills
- Ontario Security License
- Conflict resolution Training
- Scheduling
- Customer Service Excellence - Training
- Respect in the workplace - Training
- Acting Supervisor training - WEG
- Emergency First Response (AED/CPR and management level occupational health and safety training)
- Smart Serve
- Exterminator License (Structural, Core)
- Working at Heights/Aerial Platform Training (Skyjack/Zoom Boom)
- Confined Space Training
- Home Inspection Cert
- Computers - MS Office
- PowerPoint
- Excel
- Various IT troubleshooting experience
Additional Information - Skills And Abilities
- Ontario Security Licence
- Conflict resolution Training
- Scheduling
- Customer Service Excellence - Training
- Respect in the workplace - Training
- Acting Supervisor training - WEG
- Emergency First Response (AED/CPR and management level occupational health and safety training)
- Smart Serve
- Exterminator License (Structural, Core)
- Working at Heights/Aerial Platform Training (Skyjack/Zoom Boom)
- Confined Space Training
- Home Inspection Cert.
- Computers - MS Office, PowerPoint, Excel and various IT troubleshooting experience.
Certification
- Licensed Security Guard - 2025
- First-aid level C
Timeline
Manager/Technician
Revenge Pest Control
04.2019 - 02.2025
Residential/Commercial technician
Orkin Canada
10.2016 - 03.2019
Route Manager, Pest control
Abell Pest Control Inc.
07.2015 - 10.2016
Security and Racing Integrity
Woodbine Racetrack and Casino
01.2000 - 01.2013
Certified Home Inspector - Home Inspection
International Association of Certified Home Inspectors (INTERNACHI)
Film Production -
HUMBER COLLEGE
Ontario Pesticide License - Pest Control
University of Guelph
Diploma - Film And Video Production
Humber College
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