Shane Coyle
Vancouver,BC
Summary
Organized and dependable individual, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Deskside Support Engineer
HCLTech, AbbVie
04.2022 - 05.2023
- I was the sole on-site support for a site of 175+ workers
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Documented troubleshooting and corrective actions in ServiceNow, our ticketing system
- Management of all IT periphery stock
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Presented IT induction for all newcomers and hosted visiting contractors
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
IT Support Engineer
PFH Technology Group
04.2021 - 03.2022
- I provided on-site IT support on a contract with the HSE (Irish National Health Service) vaccination sites
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted the national team in fixing discrepancies in the nationwide COVAX network
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Software Development
Athlone Institute of Technology
Athlone, Co. Westmeath, Ireland05.2020
Skills
- Communication skills
- Customer support
- Deskside Support
- Stock management
- PC Configuration
- Hardware Evaluation
Timeline
Deskside Support Engineer
HCLTech, AbbVie
04.2022 - 05.2023
IT Support Engineer
PFH Technology Group
04.2021 - 03.2022
Bachelor of Science - Software Development
Athlone Institute of Technology
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