Karthikeyan Munuswamy

• Provided technical support to end-users for hardware and software issues.
• Installed and configured desktops, laptops, and peripherals for user accessibility.
• Assisted in troubleshooting network connectivity and performance problems.
• Documented support requests and resolutions in the ticketing system efficiently.
• Conducted routine maintenance on computer systems to ensure optimal performance.
• Collaborated with IT team to implement new technology solutions for users.
• Educated users on best practices for software applications and security protocols.
• Escalated complex issues to senior engineers for further investigation and resolution.
• Implemented security measures to protect systems from unauthorized access.
• Diagnosed computer-related issues via remote desktop services or telephone calls.
• Interacted with vendors to order replacement parts or resolve service requests.
• Monitored system performance for potential bottlenecks or threats to security.
• Responded quickly to customer inquiries regarding hardware or software problems.
• Set up audio and visual equipment for presentations and conferences in the organization.
• Resolved network connectivity problems including wireless access points and routers.
• Troubleshooted complex technical issues involving multiple stakeholders.
• Managed inventory of IT equipment including tracking asset numbers and warranty information.
• Deployed new desktops and laptops according to corporate standards and guidelines.
• Assisted with system upgrades, patching and maintenance activities.

• Assisted users with troubleshooting and resolving desktop-related problems efficiently.
• Documented support processes and created user manuals for reference.
• Educated users on new software applications and IT best practices.
• Collaborated with IT teams to improve system performance and user experience.
• Managed inventory of desktop equipment and tracked replacement schedules.
• Installed, configured and maintained computer hardware, software and peripherals.
• Configured user accounts, permissions and passwords according to company policies.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Diagnosed and resolved hardware and software issues efficiently.

· Provide quality Tier I & II support to end-users including complex support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network including white glove support to executives

· Assist 3rd Party vendors when issues arise and ticketing tool Anakage.

· Providing Video Conference devices L1 & L2 support on Cisco, Samsung, LG

· Office 365 Support and Audio-conferencing support

· Assisting users with WIFI aid in VC room Demonstrable analytical capability Image deployments using SCCM

· Software Installation, Patching Updates and remediations using SCCM

· High ability for learning and highly collaborative Repair, install, upgrade, or reconfiguration of Laptop/Desktop hardware

· Help Desk support, the IT Support Specialist acknowledges assigned Help Desk tickets promptly

· This employee resolves tickets and documents the solution in the Help Desk database using the Help Desk software.

Help Desk support, the IT Support Specialist acknowledges assigned Help Desk tickets promptly.

This employee resolves tickets and documents the solution in the Help Desk database, using the Help Desk software.

Experience in the ServiceNow ticketing tool.

Managing the ServiceNow queue for the Deskside L2 team, reporting on managing users in Active Directory and Azure Active Directory Domain Services, configuring MDM, and troubleshooting iOS devices and Android.

Install, configure, and troubleshoot hardware, including laptops, printers, peripherals, and network equipment.

Managing devices through Microsoft Mobile Device Management.

Install, configure, and troubleshoot software packages, including operating systems, software, and custom applications.

Install, configure, and troubleshoot telecommunication solutions, including audio/visual equipment, conference-supporting meeting room equipment, and auditoriums.

Meeting room and board room devices support for Office.

Provide first and second-level support for networking and application issues; escalate complex problems to the right groups or personnel.

Record, track, and maintain the local IT asset inventory in the asset management ServiceNow database.

Provide training to users related to desktop products.