Shana Shafiezad
Thornhill,Canada
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
2
2
years of professional experience
Work History
Store Clerk and customer service
Loblaws
02.2023 - Current
- Welcomed guests in fast-paced retail environment
- Optimized product placement and signage to enhance customer shopping experience and increase sales
- Maintained store appearance by dusting, cleaning, and restocking merchandise on shelves
- Answered inbound calls to greet and assist customers with various needs and questions
- Relayed new and relevant information to customers and followed up on promises
Customer Service Associate
Asal Beauty
01.2021 - 08.2021
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
High School Diploma - Pre health
Centennial College
Skills
- Customer Service
- Time management
- Patience and composure
- Problem-solving abilities
- Team Development
Languages
Persian
Native or Bilingual
English
Full Professional
Availability
- Sunday, 9 am to 4 pm
- Monday, 9 am to 6 pm
- Wednesday, 12 pm to 10 pm
- Friday, 9 am to 5 pm
Timeline
Store Clerk and customer service
Loblaws
02.2023 - Current
Customer Service Associate
Asal Beauty
01.2021 - 08.2021
High School Diploma - Pre health
Centennial College