Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
Generic

Shana Shafiezad

Thornhill,Canada

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

2
2
years of professional experience

Work History

Store Clerk and customer service

Loblaws
02.2023 - Current
  • Welcomed guests in fast-paced retail environment
  • Optimized product placement and signage to enhance customer shopping experience and increase sales
  • Maintained store appearance by dusting, cleaning, and restocking merchandise on shelves
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Relayed new and relevant information to customers and followed up on promises

Customer Service Associate

Asal Beauty
01.2021 - 08.2021
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Education

High School Diploma - Pre health

Centennial College

Skills

  • Customer Service
  • Time management
  • Patience and composure
  • Problem-solving abilities
  • Team Development

Languages

Persian
Native or Bilingual
English
Full Professional

Availability

  • Sunday, 9 am to 4 pm
  • Monday, 9 am to 6 pm
  • Wednesday, 12 pm to 10 pm
  • Friday, 9 am to 5 pm

Timeline

Store Clerk and customer service

Loblaws
02.2023 - Current

Customer Service Associate

Asal Beauty
01.2021 - 08.2021

High School Diploma - Pre health

Centennial College

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Shana Shafiezad