Customer Service Rep /Retail Store Clerk
St. Jeans Cannery LTD
07.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Cross-trained and provided backup support for organizational leadership.
- Supported store management with administrative tasks such as filing paperwork, processing shipments, and updating vendor information.
- Streamlined inventory management by conducting regular stock checks and updating records accurately.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated POS systems to accurately process customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
