Work Preference
Summary
Overview
Work History
Education
Skills
Additional Experience
Timeline
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Open To Work
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Shana Campbell

Toronto,ON

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Client Service RepresentativeCollections AgentCustomer Service Representative

Work Type

Full TimePart Time

Location Preference

On-SiteHybrid
Location: Toronto, ON, CA
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsTeam Building / Company Retreats

Summary

Customer service specialist with experience in call centre settings handling inbound and outbound calls, email correspondence, client support and CRM documentation. Skilled in resolving customer inquiries and providing clear communication. Reliable, detail-oriented and effective in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Client Service Representative

Alliance Income Services Corp.
Vaughan, Canada
09.2021 - 02.2026
  • Served as a key point of contact for business owners seeking employee health benefit solutions
  • Prepared precise quotes by gathering and organizing employee and coverage data
  • Communicated daily with clients by phone and email in a customer-focused and sales environment
  • Accurately documented detailed client records, interactions and updates within CRM systems
  • Scheduled and coordinated appointments ensuring timely follow-ups and meeting readiness

Collections Agent

Gatestone & Co. Inc
North York, Canada
07.2019 - 09.2021
  • Managed approximately 250+ outbound calls per day on behalf of American Express
  • Contacted consumers to discuss overdue balances, providing solutions for repayment
  • Negotiated payment arrangements and settlements to meet individual and team quotas
  • Utilized collections software and systems for account tracking and data entry
  • Applied knowledge of FDCPA and other regulations to ensure compliant collection practices

Customer Service Representative

MediaClicks
Toronto, Canada
04.2017 - 06.2019
  • Delivered customer support in a fast-paced call centre environment
  • Handled inbound/outbound calls, resolved service issues, and upsold solutions
  • Met and exceeded daily call, quality, and sales targets
  • Maintained professional, empathetic communication with customers

Education

Ontario Secondary School Diploma -

Central Technical School
Toronto, Canada
06.2015

Skills

  • Customer support
  • Call center experience
  • Customer focus
  • Customer relationship management (CRM)
  • Document and records management
  • Calm and professional under pressure
  • Issue and complaint resolution
  • Inbound call management
  • Professional telephone demeanor
  • Call center operations
  • Service upselling
  • Database management
  • Office equipment proficiency
  • Outbound calling
  • Understanding customer needs

Additional Experience

University of Toronto (St. George Campus) - Sales Associate

Toronto, Canada 08/2016 – 03/2017

  • Greeted and assisted students and customers in selecting books and stationery items

Bluenotes Clothing Store - Sales Associate

Toronto, Canada 11/2013 – 07/2016

  • Delivered outstanding customer service in a retail environment for fashion and accessories

Timeline

Client Service Representative

Alliance Income Services Corp.
09.2021 - 02.2026

Collections Agent

Gatestone & Co. Inc
07.2019 - 09.2021

Customer Service Representative

MediaClicks
04.2017 - 06.2019

Ontario Secondary School Diploma -

Central Technical School

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Shana Campbell