Shaïna Bien-aimé Dérose
Montreal,QC
Overview
11
11
years of professional experience
Work History
Telephone Banking Specialist Bilingual
CIBC Bank
10.2024 - Current
- Managed inbound and outbound customer inquiries, providing accurate information on banking products and services.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Educated customers on online banking and mobile banking applications.
- Trained new hires on customer service policies and procedures.
Emergency Roadside Assistant
Axa
07.2022 - 10.2024
- Received and dispatched calls for emergency services.
- Responded promptly to customer service calls for emergency roadside assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
Floor Supervisor
Couche-Tard
01.2019 - 12.2022
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Processed customer payments accurately and efficiently.
- Maintained a clean, organized, and safe work environment at all times.
Customer Service Cashier
Mcdonalds
09.2014 - 10.2017
- Built loyal clientele through friendly interactions and consistent appreciation.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Skills
- Stress Tolerance
- Emergency Management
- Customer Relations
- Product And Service Understanding
- Proactive and Focused
Languages
French
Native/ Bilingual
English
Full Professional
Timeline
Telephone Banking Specialist Bilingual
CIBC Bank
10.2024 - Current
Emergency Roadside Assistant
Axa
07.2022 - 10.2024
Floor Supervisor
Couche-Tard
01.2019 - 12.2022
Customer Service Cashier
Mcdonalds
09.2014 - 10.2017
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