Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shamim Malala

Vancouver

Summary

Experienced and reliable server, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customer.

Skilled in anticipating customer needs, addressing complaints and ability to work efficiently under pressure.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Restaurant Server

Joey Restaurant
04.2024 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables.
  • Served food and beverages promptly with focused attention to customers.
  • Worked with POS system to place orders, manage bills and handle complementary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experience.


Food Runner/Restaurant Busser

Five Zurich Hotel
02.2023 - 03.2024
  • Delivered food orders from the kitchen to customers' tables Accurately.
  • Acted as a liaison between front of house and back of house staff.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.

Education

Bachelor of Hospitality Management -

Hotel Institute Montreux
Zurich, Switzerland
12-2023

Bachelor of Arts - Bachelor of Public Policy And Administration

Kenyatta University
Nairobi, Kenya
07-2021

Skills

  • Exceptional customer service
  • Good communication
  • Time management
  • Organization skills
  • Menu Knowledge
  • Team work and collaboration

Languages

English
Native or Bilingual
German
Limited Working

Certification

  • Serving it Right
  • Food safety Certification


Timeline

Restaurant Server

Joey Restaurant
04.2024 - 01.2025

Food Runner/Restaurant Busser

Five Zurich Hotel
02.2023 - 03.2024

Bachelor of Hospitality Management -

Hotel Institute Montreux

Bachelor of Arts - Bachelor of Public Policy And Administration

Kenyatta University

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Shamim Malala