Shamaila Zafar
Montréal,QC
Summary
Dedicated professional with a background in costumer support, advising, and financial administration. Currently a Students Support Specialist at BeMo Academic Consulting, leading orientation sessions for program guidance. Proven track record in fostering positive learning environments. Posses strong communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Students Support Specialist
BeMo Academic Consulting
09.2022 - Current
- Conduct orientation sessions to guide students through their programs, providing a comprehensive overview of academic expectations, resources, and support services.
- Provide comprehensive support to students, offering guidance on academic matters, career planning, and personal development.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborate with faculty and staff to address student needs and concerns, ensuring a positive and productive learning environment.
- Communicated with clients to verify roots and causes of problems.
- Assist in the development and implementation of support programs to enhance student success and engagement.
- Handling payments, and refund requests.
Student Support Rep/Advisor
Stratford Career Institute
09.2021 - 08.2022
- Answered student inquiries via emails+calls and resolved problems.
- Provided support and guidance to students experiencing IT troubles.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Handled high volume of refund requests.
Financial Services Administrator
Canadian Armed Forces
02.2021 - 10.2021
- Claims related tasks as assigned.
Education
Bachelor of Arts - Women's Studies
Concordia University
Montreal, QC05.2023
Cegep (College Studies) - Social Sciences With Mathematics
CEGEP - John Abbott College
Montreal, QC05.2020
High School Diploma -
Saint Laurent Adult Centre
Montreal, QC07.2016
Skills
- Verbal Communication
- Research
- Written Communication
- Problem-Solving
- Multilingual: English (Fluent), French (Intermediate)
- Administrative Proficiency
- Tech Savvy
- Basic Accounting skills
Languages
French
Limited Working
English
Native or Bilingual
Timeline
Students Support Specialist
BeMo Academic Consulting
09.2022 - Current
Student Support Rep/Advisor
Stratford Career Institute
09.2021 - 08.2022
Financial Services Administrator
Canadian Armed Forces
02.2021 - 10.2021
Bachelor of Arts - Women's Studies
Concordia University
Cegep (College Studies) - Social Sciences With Mathematics
CEGEP - John Abbott College
High School Diploma -
Saint Laurent Adult Centre
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