Caitlin Becka
Toronto,ON
Summary
Dedicated professional with experience working in Customer Service, Retail Sales, remote and office settings. Interface well with others at multiple levels including patrons and professionals. Passionate and creative problem solver with exemplary analytical critical thinking and communication (written, verbal and interpersonal) skills, currently seeking advancement in new growth opportunities.
Overview
14
14
years of professional experience
Work History
Sales Specialist
BEMO ACADEMIC CONSULTING
07.2022 - 08.2024
- Awarded employee of the month and became team leader grossing over 2 million in individual sales revenue
- Engaged warm leads about our services via email, phone and live chat turning them into paying students
- Offered high-quality customer support to current students addressing their needs and inquiries effectively
- Created and maintained detailed records of student interactions and acquisition processes
- Continuously developed and applied new strategies to enhance customer support
- Assisted with troubleshooting on our systems and platforms
- Managed and analyzed data using Excel and spreadsheets
- Handled highly confidential documents with utmost care and attention to privacy
Director of First Impressions
iQ OFFICES
01.2020 - 04.2022
- Conducted onsite support
- First point of contact for members (prospective and permanent)
- Exercised strong time management and organizational skills
- Displayed outstanding proficiency in professional communication
- Responsible for sales, tour management, booking scheduling, stock monitoring while implementing administrative tasks and handling sensitive client documents.
- Demonstrated capacity to establish and sustain long-term customer relations.
Assistant Manager
ANDREW PELLER LIMITED - THE WINE SHOP
08.2018 - 05.2020
- Supported execution of business strategies to exceed financial objectives
- Acquired and utilized in-depth knowledge of wine, specifically Ontario and Canadian wine
- Maximized revenue per each guest transaction
- Responsible for sales, product display, inventory and customer service
- Overall upkeep and organization of store.
Assistant Account Manager
PINNACLE PROMOTIONS
01.2017 - 08.2018
- Effective use of the internal order management systems (Sales Force, Order Works)
- Developed expertise in project management
- Gained extensive knowledge in the promotional products industry
- Provided exceptional client experiences
- Managed the sales process from prospect inquiry to product suggestion to order entry
- Handled live chat, phone inquiries, and web-based leads
- Established proper procedures and protocols for client and supplier communications.
Opening-Closing Manager
CRAFTED WESTSIDE
10.2016 - 01.2017
- Developed strategies to expand store traffic and optimize profitability
- Processed daily incoming inventory
- Solely responsible for opening/closing and managing sales at multiple locations
- Thorough knowledge of local artisans' work that was showcased on the sales floor.
Sales Associate/Closing Assistant Manager
RIVERSIDE
05.2016 - 09.2016
- Maintained proper display of merchandise throughout the store
- Assisted customers with their queries regarding products
- Responsible for tabulating sales and closing the store at the end of the business day
- Team-player with a strong work ethic and positive attitude.
Sales Associate/Key Holder
EDGE OF URGE
03.2015 - 05.2016
- Developed a detailed understanding of store inventory
- Ensured high levels of customer satisfaction through excellent sales service
- Maintained inventory and attractive presentation of sale items
- Sustained a track record of overachieving sales quota.
Clinical Screening Specialist
CASTLEBRANCH
01.2011 - 03.2015
- Worked with enterprise businesses, higher education institutions, and hospital/health care providers answering all inbound inquiries
- Fielded 100+ incoming calls daily responding to client needs by providing technical and navigational support
- Reviewed immunization records, drug test results, and certifications to ensure compliance
- Associated background checks and coordinated government documents
- Familiar with several software and operating systems including Magnus and BeeCheck
- Worked within the Employment/Legal Division interfacing with top clients for HR departments (UNC Chapel Hill, NC State, UNCW).
Education
Bachelor of Fine Arts in Musical Theater -
CATAWBA COLLEGE
Salisbury, NC01.2010
Summer Intensive Graduate -
STELLA ADLER ACTING CONSERVATORY
New York, NY01.2010
Skills
- Smart Serve
- Microsoft Word
- Market Knowledge
- Organization
- Communication
- Multitasking
- Performing Arts Background
- Upselling and Cross Selling
- Relationship Building
- Pipeline Management
Career Goals
To utilize my account management skills to add significant value to a great organization that allows me to grow into various management positions.
Timeline
Sales Specialist
BEMO ACADEMIC CONSULTING
07.2022 - 08.2024
Director of First Impressions
iQ OFFICES
01.2020 - 04.2022
Assistant Manager
ANDREW PELLER LIMITED - THE WINE SHOP
08.2018 - 05.2020
Assistant Account Manager
PINNACLE PROMOTIONS
01.2017 - 08.2018
Opening-Closing Manager
CRAFTED WESTSIDE
10.2016 - 01.2017
Sales Associate/Closing Assistant Manager
RIVERSIDE
05.2016 - 09.2016
Sales Associate/Key Holder
EDGE OF URGE
03.2015 - 05.2016
Clinical Screening Specialist
CASTLEBRANCH
01.2011 - 03.2015
Bachelor of Fine Arts in Musical Theater -
CATAWBA COLLEGE
Summer Intensive Graduate -
STELLA ADLER ACTING CONSERVATORY
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