Shalon Waithira
Hamilton ,Ontario
Summary
Hardworking and passionate job seeker eager to secure Customer service position. Driven by a results-focused approach, I leveraged my problem-solving abilities and customer service skills at Rafiki and Checkmate College to enhance client satisfaction and bridge the digital divide. My proactive engagement and critical thinking led to significant improvements in service delivery and student computer literacy, showcasing my dedication to excellence and growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Rafiki
02.2024 - 02.2024
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Computer Tutor
Checkmate College
07.2021 - 11.2022
- Enhanced students'' computer skills by providing personalized tutoring sessions and hands-on experience with various software applications.
- Collaborated with school administrators on initiatives aimed at increasing access to technology resources for all students, bridging the digital divide in underserved communities.
- Improved overall student satisfaction with computer courses by soliciting feedback on instruction methods and making necessary adjustments based on responses received.
Education
No Degree - Personal Support Worker
Hamilton Institute of Health Personell
12.2024
No Degree - Computer Studies
Checkmate Futuristic Solutions Computer College
KENYA06.2021
High School Diploma -
Mbooni Girls High School
Kenya 12.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Professional Working
Timeline
Customer Service Representative
Rafiki
02.2024 - 02.2024
Computer Tutor
Checkmate College
07.2021 - 11.2022
No Degree - Personal Support Worker
Hamilton Institute of Health Personell
No Degree - Computer Studies
Checkmate Futuristic Solutions Computer College
High School Diploma -
Mbooni Girls High School
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