Shalom Okoro

• Developed a strong knowledge base of various computer systems, components, and software applications to better assist customers in making informed decisions.
• Provided exceptional customer service by addressing concerns regarding product specifications, pricing, and availability.
• Boosted customer satisfaction by providing personalized computer recommendations based on their needs and preferences.
• Promoted company loyalty programs and financing options to customers, resulting in increased repeat business and customer retention.

•Trained new support assistants, sharing knowledge of company policies, procedures, and software systems.
•Scheduled and coordinated meetings and personal schedules of executives and team members.
•Helped set up laptops and printers for community training sessions.
•Helped set up laptops and printers for community training sessions
Assisted youth and staff with resolving login, internet, and email issues
•Installed and updated applications such as Microsoft Office and antivirus software.
•Educated users on basic computer operations and safe internet practices.