Shuailin Liu
Saskatoon,SK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Computer Sales Associate
JB-HIFI
06.2012 - 03.2014
- Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
- Supported back-end team in keeping computer technology organized and locating desired items for customers.
- Partnered with computer sales team and other store personnel to deliver unparalleled customer support and maximize revenue.
- Trained store associates on computer products, technology and service offerings.
- Documented customer orders and processed accurate payments for products, warranties and support contracts.
- Engaged customers throughout sales process and followed store procedures to maximize satisfaction.
Mobile Phone Assistance
Vodafone New Zealand
08.2008 - 09.2009
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Applied external accessories such as screen protectors, skins and more.
- Provided advice to consumers on safety and reliability of third-party replacement parts.
Education
Diploma in Computing Level5 & Level7 - IT Support
The New Zealand School of Education
Auckalnd. NZ08.2009
Skills
- Product Knowledge
- Customer Assistance
- Reliable and Responsible
- Flexible Hours
- Strong Communication and Interpersonal Skills
- Honest and Dependable
- Team Cooperation
- Product and Service Sales
- Customer Service
Languages
English
Professional Working
Timeline
Computer Sales Associate
JB-HIFI
06.2012 - 03.2014
Mobile Phone Assistance
Vodafone New Zealand
08.2008 - 09.2009
Diploma in Computing Level5 & Level7 - IT Support
The New Zealand School of Education
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