SHALINI RANA
Brampton,ON
Summary
Personable, dynamic, and results-driven professional with experience in customer service, human resources, and operations. Possess a solid foundation in streamlining operational procedures, client relationship management, and human resources procedures. Outstanding communicator and able to collaborate with colleagues from diverse backgrounds to produce value and deliver results on time and under budget.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
CAN CAP MGMT INC.
Mississauga, ON
06.2023 - Current
- Execute accurate posting of daily payments, process non-sufficient funds (NSF) transactions, and handle daily banking files in accordance with company guidelines to ensure accurate financial records and adherence to internal controls.
- Process vehicle repossession files according to company policies and agreements with third-party vendors, ensuring smooth execution and compliance with contractual terms.
- I am managing a small project to support the IT team in implementing automation by sharing my hands-on knowledge and insights gained from my daily work experience.
- Managing the processing of bailiff fees and auction remittances, ensuring timely payment and proper reconciliation of accounts.
- Collated and analyzed all vendor invoices, inputting appropriate General Ledger (G/L) coding. Coordinated with management to ensure invoices were approved and processed in alignment with financial protocols.
- Maintaining all files and records as per the company policies and developed and implemented Standard Operating Procedures (SOPs) for various processes, ensuring consistency, efficiency, and compliance across the organization.
- Trained and supported team members on processes and procedures to ensure high performance and operational accuracy.
- Engage with customer and dealers, resolving queries and maintaining satisfaction.
- Accurately record customer interactions, issues and resolutions in the company's data, ensuring comprehensive and organized records and doing all the verification.
- Investigating missing pay-out cheques, tracking cheques in the excel files or unapplied payments, Generating invoice for the clients.
- Managed dealer recourse files by validating agreements with clients and dealers, and created ACH files to facilitate payment withdrawals in accordance with the terms of the agreements.
- Analyzed and resolved reject reports and customer action items, conducting thorough investigations into customer accounts to identify and address discrepancies.
- Maintained and updated monthly closed file data, utilizing Pivot Tables and VLOOKUP functions for efficient data management and reporting.
- Processed account adjustments, due date changes, and charge-offs on to ensure accurate financial records.
- Monitored daily payment tracking for all banking files, serving as the primary point of contact for Finance, Operations, and Recovery teams to provide up-to-date information on payment statuses.
- I possess expertise in applications like CARS, Shaw, sage and Inovatec.
QA (Operations admin II)
FEDEX
Delta, British Columbia
10.2021 - 04.2022
- Began as a seasonal package handler before being promoted to operations admin.
- Provided multiple departments with clerical tasks like photocopying, filing, faxing, emailing, and phone answering.
- Consolidated data and provided ad-hoc reports to management for review and determination.
- Retrieved data and files for review to assist management with Business Control Self-Assessment (BCSA) audit activity.
- Prioritized workflow to boost the number of packages that can be cleared up and shipped out for delivery on the same day.
- Demonstrated ability to ensure timely delivery and prevent loss or damage by conducting thorough address searches and corrections using diverse sources.
- Committed to maintaining excellent condition of packages to ensure customer satisfaction.
Human Resource Supervisor
SHREE MAHABIR INFRASTRUCTURE
Ghaziabad, India
09.2017 - 05.2021
- Promoted to Admin associate from executive in 2 years.
- Managed and coordinated administrative activities, including organizing files, preparing documents, and scheduling appointments.
- Provided administrative support to senior management, including preparing reports, drafting correspondence, and conducting research.
- Provided technical assistance with document formatting, editing, and proofreading as well as any supplementary documentation that was required.
- Coordinated travel arrangements and managed expense reports for executives and other employees.
- Handled phone calls, emails, and correspondence with clients, vendors, and other stakeholders.
- Assisted with HR functions, such as recruiting, onboarding, and maintaining confidential documents.
- Ensured office equipment and supplies were well-stocked and properly maintained.
Education
Master's in Business Administration - Human resource, Finance
University Canada West
Vancouver, British Columbia 04.2021 - 12/2022
Bachelor's in commerce -
Delhi university
Delhi, India 05.2013 - 12/2016
Skills
- Client Relationship Management
- Organizational Skills
- Problem-Solving skills
- Customer Service
- Strong Communication skills
- Office Management & Logistics
- Budget Tracking & Forecasting
- Data Analysis & Reporting
- Cross-functional Team Collaboration
- Financial Management & Reporting
- Technical skills - Microsoft office
- Payment processing
- Banking reconciliation
- Training management
- Customer invoicing
Timeline
Operations Coordinator
CAN CAP MGMT INC.
06.2023 - Current
QA (Operations admin II)
FEDEX
10.2021 - 04.2022
Master's in Business Administration - Human resource, Finance
University Canada West
04.2021 - 12/2022
Human Resource Supervisor
SHREE MAHABIR INFRASTRUCTURE
09.2017 - 05.2021
Bachelor's in commerce -
Delhi university
05.2013 - 12/2016