Lovish Kansra
Summary
Friendly focused, and efficient security supervisor, officer lead sales representative, and community volunteer with almost 2 years of experience leading with strong customer service to acquire successful operations and a great work environment. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Operations Coordinator
Fusion Security
01.2021 - Current
- Fusion Security ‐ Vancouver, British Columbia
- Scheduling of static and mobile personnel as required and directed by the Senior
- Maintaining changes and updating all scheduled hours in the Scheduling System
- Maintain communications with all supervisors, site managers, and officers with respect to schedule changes
- Implement proper schedules that consider the proper length of shifts, reduced overtime, and the most effective and proper use of resources
- Plan and create the most effective schedules at each location
- Review and Administration of Patrol Tracking and Incident reporting
- Process requests for temporary coverage and ensure a timely response to all requests
- Coordinate procedures and schedules relating to all temporary requests
- Ensure that required Customer Service Forms are completed and forwarded for invoicing.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Provided direction and guidance to internal teams in order to achieve targets.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- identifying critical issues quickly and accurately, assess and evaluate situations effectively, and take appropriate action
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
Lead Sales Representative
PC Financial, Langara college
01.2020 - 07.2020
- Fostered relationships with customers to expand customer base
- Answered customer questions in-person, through email and over phone
- Prepared and processed contracts and order forms for new and existing customers
- Created and implemented store displays, promoting sales and growth
- Community volunteer
- Victoria cool it homeless shelter in summer 2020 Peer support plus lived experience
- Volunteer
- Campus, Participated in campus activities and social events to broaden network and facilitate future marketing opportunities
- Attended events hosted by other organizations on campus to cultivate relationships with other members active in community and engage students involved in related organizations
- 1.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Associate of Arts - social studies and Business Management Studies
Langara College
Vancouver, BC08.2021
Skills
- MS Office proficiency Troubleshooting
- Client Relationship Management
- Sales Initiatives
- Shipping and Receiving
- Client Relationship-Building
- Team Leadership
- Time Management
- Stress Management
- Tactful Conflict Resolution
- Performance Assessment
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Licenses
- Basic Security Training (BST)
- BC Class 4 Driver's License
- Occupational First Aid Level 1
Reference
Reference will be available upon request.
Timeline
Operations Coordinator
Fusion Security
01.2021 - Current
Lead Sales Representative
PC Financial, Langara college
01.2020 - 07.2020
Associate of Arts - social studies and Business Management Studies
Langara College
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