NIKKI MAISTRY
Surrey
Summary
Dynamic professional with a proven track record at Translink Transportation, excelling in high-pressure environments. Skilled in efficient route planning and effective problem resolution, I enhanced service quality and reduced response times. Recognized for fostering teamwork and maintaining meticulous data management, I consistently delivered exceptional customer service and improved satisfaction rates.
Overview
14
14
years of professional experience
Work History
Dispatch Clerk
Translink Transportation
01.2018 - 11.2020
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Reduced response times for urgent trips by closely monitoring driver locations and adjusting routes accordingly.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Typed police reports and incident reports for department and processed files.
Customer Service Representative
Translink Transportation
04.2013 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Claims Representative
Insurance Corporation of BC
01.2012 - 04.2013
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
Credit Card Specialist
CIBC Bank
01.2007 - 01.2012
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
Education
Medical Office Assistant -
British Columbia Institute of Technology
Burnaby, None06-2008
Killarney Secondary School
Vancouver, BC06-2006
Skills
- Skilled in managing high-pressure situations
- Efficient route planning
- Meticulous data management
- Adept at distributing tasks effectively
- Proficient in advanced scheduling
- Service excellence
- Effective problem resolution
- Time management
- Attention to detail
- Multitasking and organization
- Prioritizing calls
- Team collaboration
- Verbal and written communication
- Dispatching procedures
- Strategic decision-making
Timeline
Dispatch Clerk
Translink Transportation
01.2018 - 11.2020
Customer Service Representative
Translink Transportation
04.2013 - 01.2018
Claims Representative
Insurance Corporation of BC
01.2012 - 04.2013
Credit Card Specialist
CIBC Bank
01.2007 - 01.2012
Medical Office Assistant -
British Columbia Institute of Technology
Killarney Secondary School
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