SOUROV DAS GUPTA
Scarborough
Summary
Dedicated professional seeking a role in a reputable organization that aligns with skills and values. Committed to working with integrity and dedication, eager to expand knowledge, grow professionally, and take on increased responsibilities. Prepared to tackle challenges head-on to gain valuable experience and enhance skill set for a successful career trajectory.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Executive Officer (Customer Service Operations)
Bengal Commercial Bank Ltd.
11.2020 - 02.2025
• Customer Service.
• Account open and maintenance activities.
• Transaction posting in accounts system.
• Corresponding with other banks.
• Maintain account (GL) with Central Bank.
• Make payments and collection.
• Maintain Credit portfolio.
• Maintain stock and make requisition for new product.
• Proper documentation.
• Operation support.
Officer (Customer Service Operations)
Eastern Bank Limited
05.2014 - 11.2020
• Maintain Credit portfolio.
• Deduct CL ratio of the organization.
• Analyzing credit proposal.
• Proper documentation.
• Credit report prepare and submit.
Customer Service Officer
Premium Tours and Hotels
10.2012 - 05.2014
- Serve new and existing customers.
- Developing and customizing travel itineraries for different destinations and types of travelers.
- Booking flights, accommodation, transportation (e.g., buses, trains, cars), and other services.
- Arranging tours, activities, and attractions.
Education
Masters of Business Studies (ECA by IQAS) - Department of Management
Jagannath University
Dhaka01-2007
Skills
- Accurate transaction processing
- Customer engagement
- Skilled in managing high-pressure situations
- Operational efficiency management
- Time management expertise
- Skilled in managing multiple tasks
- Proficient in conveying information
- Quick to adjust
Accomplishments
Completing a project: Successfully finished a project of Unilever Bangladesh Limited.
Exceeding sales targets: Reaching or surpassing sales goals of Sanowara Drinks and Beverage, leading to increased revenue.
Volunteering or community service: Perform duties in both Parliament and City election in Bangladesh.
Certification
- Short term course on sale and marketing in Transcom Electronics.
- Foundation course on banking in Eastern Bank Ltd
- Certificate course on Anti money laundering and prevention act-2011 in Eastern Bank Ltd.
- Certificate course on Anti money laundering and prevention act-2012 in Eastern Bank Ltd.
- Certificate course on Anti money laundering and prevention act-2013 in Eastern Bank Ltd.
- Short term course in Cyber Security in EBL-2017
Languages
Bengali (Native)
English (Fluent)
Hindi (Conversational)
Timeline
Executive Officer (Customer Service Operations)
Bengal Commercial Bank Ltd.
11.2020 - 02.2025
Officer (Customer Service Operations)
Eastern Bank Limited
05.2014 - 11.2020
Customer Service Officer
Premium Tours and Hotels
10.2012 - 05.2014
Masters of Business Studies (ECA by IQAS) - Department of Management
Jagannath University
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