Summary
Overview
Work History
Education
Skills
Languages
REFERENCES
Timeline
Generic

Shalini Kapoor

2850 Coughlan Green SW,AB

Summary

Expert at creating memorable experiences to drive loyalty and boost brand recognition. Skilled in facilitating customer sales and service with background as Sales Associate. Experience includes assisting customers, handling transactions, resolving issues, and maintaining strong product knowledge. Strengths lie in communication, problem-solving and multitasking skills, coupled with ability to thrive in fast-paced environments. Previous roles demonstrate consistent contribution to team goals and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Sales Associate- Clothing Department

Walmart
Edmonton, Alberta
01.2023 - Current
  • Performed inventory checks regularly to ensure accuracy of stock levels.
  • Replenished supplies such as hangers, bags and tags when necessary.
  • Operated the cash register to complete transactions.
  • Folded and hung clothing items according to store standards.
  • Attended staff meetings to stay up-to-date on changes in store policies or procedures.
  • Checked incoming shipments of merchandise against purchase orders for accuracy.
  • Developed knowledge of current fashion trends and styles to better assist customers.
  • Assisted in product selection, offering advice on fit, style, color and fabric.

Food Supervisor

A&W Ltd.
Edmonton, Alberta
10.2018 - 12.2022
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Directed and supervised team of 4-5 employees in daily operations.
  • Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
  • Provided assistance during peak times by helping out in the kitchen when needed.
  • Identified opportunities for improvement within the kitchen operations through analysis of data trends.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Govt. Girls Senior Secondary School
Delhi, India
05-1995

Skills

  • Product Merchandising
  • Merchandise Rotation
  • Product Sales
  • Upselling
  • Order Processing
  • Client Account Management
  • Inventory Control
  • Sales Development
  • Customer Needs Assessment
  • Policy and Procedure Adherence
  • Problem-solving skills
  • Merchandise Display
  • Sales Forecasting
  • Retail merchandising expertise

Languages

English
Professional
Hindi
Native/ Bilingual
Punjabi
Professional

REFERENCES

Anshul Gupta -Dollarama

Store Manager 

780-207-4343

Timeline

Sales Associate- Clothing Department

Walmart
01.2023 - Current

Food Supervisor

A&W Ltd.
10.2018 - 12.2022

High School Diploma -

Govt. Girls Senior Secondary School

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Shalini Kapoor