Shalaka Dubal
Concord,ON
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty
Overview
2
2
years of professional experience
Work History
Pharmacy Assistant
Rexall Pharmacy
10.2024 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Supported operations with filing, copying and faxing.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Pharmacy Assistant
Rexall Pharmacy
01.2024 - 10.2024
- Greeted customers at counter and provided excellent customer service.
- Assisted pharmacy staff with preparing medications and filling orders.
- Received incoming supplies and stocked in correct locations.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Coordinated with insurance companies to resolve billing and reimbursement issues.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Cashier/Sales Representative
Rexall Pharmacy
03.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Master of Science - Regulatory Affairs
Northeastern University
Toronto, ON06-2024
Skills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
- POS system operation
- Document filing
- Computer savvy
- Collaboration and teamwork
- Active listening
- Cash handling
- Multitasking Abilities
- Verbal communication
Languages
Timeline
Pharmacy Assistant
Rexall Pharmacy
10.2024 - Current
Pharmacy Assistant
Rexall Pharmacy
01.2024 - 10.2024
Cashier/Sales Representative
Rexall Pharmacy
03.2023 - 01.2024
Master of Science - Regulatory Affairs
Northeastern University
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