Summary
Overview
Work History
Education
Languages
References
Timeline
Generic

Shakshi Rana

Vancouver,BC

Summary

Results-driven professional with extensive experience in customer-facing roles, demonstrating a consistent track record of enhancing efficiency in fast-paced environments. Core competencies include effective communication, adept problem-solving, and strong adaptability to diverse customer needs, leading to improved satisfaction rates. Proven ability to foster teamwork and collaboration, contributing positively to team dynamics.

Overview

9
9
years of professional experience

Work History

Customer Experience Specialist

Air Canada
Richmond, British Columbia
09.2022 - Current
  • Greeted passengers and provided information about departure and arrival times.
  • Verified passenger documentation, ensuring compliance with applicable laws and regulations; performed check-in procedures for both domestic and international flights.
  • Assisted customers with ticketing, seating, and baggage handling requirements
  • Advised passengers of any changes or delays in their scheduled flights, and also provided assistance to passengers with special needs, such as wheelchairs or unaccompanied minors.
  • Utilized problem-solving skills to resolve customer issues quickly and efficiently during irregular operations, and also provided information on updated flight schedules, and alternate routes.
  • Managed time effectively to ensure tasks were completed on schedule, and deadlines were met for on-time flight departures.

Sales Associate

Hudson's Bay
Vancouver, British Columbia
04.2022 - 08.2022
  • Organized the store by returning merchandise to the proper areas, and restocking displays.
  • Answered customer inquiries regarding product features, pricing, and availability of merchandise, and led customers to wanted items.
  • Developed trusting relationships with customers by making personal connections.
  • Collected payments and provided accurate change, processed transactions using a point-of-sale system.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Worked with fellow sales team members to achieve group targets.

BOH Certified Trainer

Chipotle Mexican Grill
Vancouver, British Columbia
08.2020 - 01.2022
  • Trained newly hired crew members in daily operations, ensuring adherence to company safety and quality standards.
  • Managed inventory and addressed food quality concerns to optimize kitchen operations.
  • Prepped vegetables daily to ensure smooth kitchen operations.
  • Processed customer orders and prepared customized meals efficiently.

Cashier /Customer Service Representative

No Frills
Vancouver, British Columbia
11.2018 - 08.2020
  • Welcomed customers, offering assistance on call and in person to help find store items and merchandise availability.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Maintained the work area, organized the cash drawer, accepted cash and credit card payments, issued receipts, and provided change.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Customer Service Representative

Steamrollers Robson
Vancouver, British Columbia
01.2016 - 09.2017
  • Ensured smooth restaurant operations by supporting co-workers and maintaining a pleasant guest experience.
  • Served Mexican-inspired food while maintaining nutritional standards.
  • Prepared daily meal preps during morning shifts to ensure continuous availability throughout the day.
  • Conducted inventory checks to ensure sufficient materials for seamless daily operations.

Education

Certificate

The Dental Receptionist Certificate
Strictly Dental Receptionist Inc.
12-2021

High School Diploma -

King George Secondary School
Vancouver, BC
06-2018

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

References

References available upon request.

Timeline

Customer Experience Specialist

Air Canada
09.2022 - Current

Sales Associate

Hudson's Bay
04.2022 - 08.2022

BOH Certified Trainer

Chipotle Mexican Grill
08.2020 - 01.2022

Cashier /Customer Service Representative

No Frills
11.2018 - 08.2020

Customer Service Representative

Steamrollers Robson
01.2016 - 09.2017

Certificate

The Dental Receptionist Certificate

High School Diploma -

King George Secondary School

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Shakshi Rana