Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Shakiba Raja

Hamilton,ON

Summary

Proactive and detail-oriented, I excelled at Nikan Laboratory as a Laboratory Receptionist and Pathology Assistant, enhancing client satisfaction by revamping the appointment system. Skilled in customer service and data entry, I significantly contributed to optimizing lab efficiency, demonstrating strong problem-solving and organizational abilities.

Diligent professional with a solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Overview

3
3
years of professional experience

Work History

Laboratory Receptionist and Pathology Assistant

Nikan Laboratory
09.2020 - 06.2023
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Helped management optimize laboratory processes for maximum efficiency and performance.

Education

Bachelor of Science - Microbiology

Islamic Azad University
Iran
08-2023

Skills

  • Organization skills
  • Time Management
  • Customer/Client relations
  • Greeting and Seating Clients
  • Problem-Solving
  • Customer Service
  • Telephone skills
  • Data Entry
  • Proficient in Microsoft-office Suite
  • Online Collaboration tools
  • Task Management and Project Management software(Trello)
  • Bilingual, English and persian

Languages

English
Limited Working
Persian
Native or Bilingual

Interests

  • Gym Workouts
  • Swimming
  • Yoga

Timeline

Laboratory Receptionist and Pathology Assistant

Nikan Laboratory
09.2020 - 06.2023

Bachelor of Science - Microbiology

Islamic Azad University
Shakiba Raja