Martha Francis
Etobicoke,Canada
Summary
Efficient Medical Clerk known for productivity and completing tasks with precision. Possess strong knowledge in medical billing, patient scheduling, and health records management. Excel in communication, teamwork, and adaptability, ensuring smooth operations within healthcare settings. Committed to maintaining confidentiality and delivering high-quality administrative support.
Overview
9
9
years of professional experience
Work History
Medical Laboratory Assistant, Emergency Department
Halton Healthcare
Milton, Canada
01.2025 - Current
- Completed multiple ECGs in triage department for patients experience respiratory distress and chest pains
- Helped nurses with difficult venipunctures, and ECGs in Resus, Sub-Acute, Acute, Mental Assessment zone, Medical Assessment Unit and also in patient
- Completed multiple venipunctures on adults and pediatric patients in the Ambulatory Treatment Centre
- Responding to calls for patients with difficult access, initiating IV’s for patients.
- Prioritizing workload to facilitate patient flow, assisting with patient and visitor wayfinding
- Monitoring phlebotomy stock and expiry dates, restocking the phlebotomy cart as needed.
- Maintaining a clean and organized workspace (phlebotomy room).
Medical Laboratory Assistant, Emergency Department
William Osler Health System
Etobicoke, Canada
01.2022 - Current
- Completed multiple ECGs in triage department and offload for patients experience respiratory distress and chest pains
- Helped nurses with difficult venipunctures and ECGs in Resus, Sub-Acute, Acute, Mental Assessment zone, Medical Assessment Unit and also in patient
- Completed multiple venipunctures on adults and pediatric patients in the Ambulatory Treatment Centre
Medical Laboratory Assistant, Emergency Department
North York General Hospital
01.2022 - 01.2023
- Completed multiple ECGs in triage department and offload for patients experience respiratory distress and chest pains
- Helped nurses with difficult venipunctures and ECGs in Resus, Sub-Acute, Acute, Mental Assessment zone, Medical Assessment Unit and also in patient
- Completed multiple venipunctures on adults and pediatric patients in the Ambulatory Treatment Centre
- Ensured all records and documentation were entirely free of errors.
Medical Administrative Assistant
William Osler Health System
Etobicoke, Canada
01.2017 - 01.2022
- Front desk reception, greeting patients and visitors, and directing them to appropriate departments or patient rooms
- Professional telephone handling, call triage, and routing incoming calls to appropriate units
- Clinic appointment scheduling, calendar coordination, and booking follow-up appointments and patient transportation
- Patient admission, discharge, and transfer processing with accurate data entry into Meditech
- Accurate transcription of physician orders and entry of consults, including printing labels and completing assignment lists in Meditech
- Medical records documentation, scanning documents (including pharmacy documentation), and maintaining accurate, confidential patient records
- Confidential handling of patient information in compliance with healthcare privacy standards
- Coordination with nursing staff and clinical teams, including maintaining unit whiteboards and nurse assignment updates
- Preparation of examination rooms and medical trays, and monitoring vaccine freezer temperatures
- Customer service in a fast-paced healthcare environment
Education
CPR-BLS/AED -
Emergency Medical Training Canada
Oakville, ON07-2025
Medical Laboratory Technician Diploma Program -
Anderson College
Mississauga, ON01.2021
Medical Office Administrator Diploma -
Medix College of Healthcare
Brampton, ON01.2015
Diploma in Registered Practical Nursing -
Sheridan College Institute of Technology and Advanced Learning
Brampton, ON01.2010
Certificate of General Arts & Science -
George Brown College
01.2008
Ontario Secondary School Diploma -
01.2007
Skills
- Meditech- Order entry
- Microsoft Office
- Organization skills
- Patient confidentiality adherence
- Patient flow management
- Document management
- Professionalism and discretion
- Communication skills
- Team player
- Multi-tasking
- Problem solving
- Competence
- Appointment scheduling
- Multi-line phone systems
References
References available upon request.
Timeline
Medical Laboratory Assistant, Emergency Department
Halton Healthcare
01.2025 - Current
Medical Laboratory Assistant, Emergency Department
William Osler Health System
01.2022 - Current
Medical Laboratory Assistant, Emergency Department
North York General Hospital
01.2022 - 01.2023
Medical Administrative Assistant
William Osler Health System
01.2017 - 01.2022
CPR-BLS/AED -
Emergency Medical Training Canada
Medical Laboratory Technician Diploma Program -
Anderson College
Medical Office Administrator Diploma -
Medix College of Healthcare
Diploma in Registered Practical Nursing -
Sheridan College Institute of Technology and Advanced Learning
Certificate of General Arts & Science -
George Brown College