Shakeer Shaik
Mississauga,ON
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
D Mart
Guntur, , India
12.2022 - 04.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
CRM Executive
Venkata Praneeth Developers
07.2018 - 11.2022
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
Ontario College Graduate Certification - Architecture Studies
Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON01.2024
Bachelor of Technology - Civil Engineering
RVR & JC College of Engineering
Guntur, India05.2018
Skills
- Continuous Improvements
- Customer Service
- Social Media Platforms
- Cash Handling
- Superior Computer Skills
- Job and Task Observation
- Issue Resolution
- Customer Relations
Accomplishments
Student Leader
1. Conducted BiCycling events under the name of LION's Cub to promote physical fitness in Guntur city.
2. Conducted 6 Blood Donation Camps during college years.
3. Conducted 8 Medical camps in villages.
4. Got Appreciation from the State Government for active volunteer services during Pushkaralu-Biggest Religious gathering to celebrate rivers.
Timeline
Customer Service Manager
D Mart
12.2022 - 04.2023
CRM Executive
Venkata Praneeth Developers
07.2018 - 11.2022
Ontario College Graduate Certification - Architecture Studies
Sheridan College Institute of Technology And Advanced Learning
Bachelor of Technology - Civil Engineering
RVR & JC College of Engineering
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