DANIEL OWOEYE
Calgary,AB
Summary
Goal-oriented Customer Service Manager with huge experience in customer service relations. Detail focused and well motivated to help employees succeed in meeting and exceeding sales target. A great team payer with good persuasive skills
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Federal Medical Centre, Owo, Ondo State Nigeria
2015.10 - 2022.09
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved concerns with products or services to help with retention and drive sales.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Health Communication Officer
Federal Medical Centre, Owo, Ondo State, Nigeria
2015.10 - 2022.09
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed campaigns to increase public awareness of company and engage customers
- Maintained energy and enthusiasm in fast-paced environment.
Education
Dentistry
Obafemi Awolowo University
Ile Ife, Osun State, Nigeria09.2013
Skills
- One Call Resolution
- Continuous Improvements
- Call Center Operations
- Verbal and Written Communication
- Service Delivery Optimization
- Workflow Management
- Performance Tracking and Evaluations
- Scheduling and Coordinating
- Leading Team Meetings
- Positive and Constructive Feedback
- Time Management
- Issue Resolution
- Administration and Reporting
Timeline
Customer Service Manager
Federal Medical Centre, Owo, Ondo State Nigeria
2015.10 - 2022.09
Health Communication Officer
Federal Medical Centre, Owo, Ondo State, Nigeria
2015.10 - 2022.09
Dentistry
Obafemi Awolowo University
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