Shakawat Hossain
Coquitlam,Canada
Summary
Safety professional with extensive experience in ensuring workplace safety and adherence to regulations. Proven track record of implementing effective safety protocols that mitigate risks and enhance employee well-being. Focuses on team collaboration and adapts seamlessly to evolving challenges, displaying strong leadership and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Line Cook
Cactus Club Cafe
02.2025 - Current
- Prepared high-quality dishes in fast-paced environment, adhering to safety and cleanliness standards.
- Collaborated with front-of-house team to ensure timely service during peak hours.
- Maintained inventory levels by monitoring stock and minimizing waste in daily operations.
- Implemented quality control measures, ensuring consistency in taste and presentation of all dishes.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Safety Marshal
Kuwait Motor Town
02.2019 - 07.2023
- Conducted regular inspections of facilities and equipment to identify hazards and implement corrective measures.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Reduced accident rates through diligent monitoring of employee compliance with safety regulations and guidelines.
- Inspected worksites, practices, and gear for compliance with established safety standards.
Website Coordination Associate
Petsmarket
05.2022 - 10.2022
- Managing company’s website by monitoring, updating and creating website’s content which include product listing, inventory updates.
- Checking all product details are mentioned correctly.
- Ensuring the payment methods options are provided correctly.
- Ensuring the online shopping is going smoothly.
- Products research includes image, description, stock.
Customer Care
Petsmarket
03.2022 - 10.2022
- Responds to customer web inquiries regarding online merchandise or service orders.
- Assist customer with product selection, answer basic questions, suggest various products that are available and alternatives.
- Ensures proper and prompt resolution of customer queries by live chat and calls.
- Following up with customers that did not complete orders.
Call Center Agent
Ooredoo
11.2019 - 01.2022
- Provide appropriate solutions and answers to the customers questions and/or problems.
- Taking all the opportunities to promote our products & services (initial sales and up selling).
- Participating in the analysis of daily, weekly and monthly activity reports.
- Alerting the direction of Customer Care in case of problems or decrease of the service level.
- Recommending and implementing appropriate solutions.
- Reporting to the service center supervisor on daily activities and other matters.
Data Entry and Call Center
The Colony
06.2017 - 10.2019
- Data Entry from order portal to company’s software.
- Attending calls from customers.
- Drivers follow up.
- Customer feedback.
- Receiving call orders.
- Reporting to the in charge of complaints and customer queries.
- Corresponding with delivery service companies on daily basis (Talabat/Carriage/Jeebly/Zitaat).
Education
MBA - Project Management
University Canada West
Vancouver, BC04-2025
BBA - Marketing
Arab Open University (AOU)
Ardhiya, Kuwait08-2022
Advanced First Aid 3 -
Metro Safety Training
Coquitlam10-2025
Construction Safety Officer -
Care Institute
Vancouver08-2025
Trade Safety Coordinator -
Care Institute
Vancouver, BC08-2025
Skills
- Hazard identification
- Attention to detail
- Time management
- Cleaning and organization
- Highly motivated
Languages
English
Full Professional
Hindi
Full Professional
Arabic
Limited Working
Bengali
Native or Bilingual
Timeline
Line Cook
Cactus Club Cafe
02.2025 - Current
Website Coordination Associate
Petsmarket
05.2022 - 10.2022
Customer Care
Petsmarket
03.2022 - 10.2022
Call Center Agent
Ooredoo
11.2019 - 01.2022
Safety Marshal
Kuwait Motor Town
02.2019 - 07.2023
Data Entry and Call Center
The Colony
06.2017 - 10.2019
MBA - Project Management
University Canada West
BBA - Marketing
Arab Open University (AOU)
Advanced First Aid 3 -
Metro Safety Training
Construction Safety Officer -
Care Institute
Trade Safety Coordinator -
Care Institute