SHAISTA SALEEM
Calgary,Alberta
Summary
An experienced professional who is energetic, quickly adapts and is able to learn new information, policies and procedures. Proactive and creative with solutions in a busy workplace, applies education to working with different personalities and maintaining harmony within the team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Monitoring officer
Commissionaires Southern Alberta
Calgary, Alberta, Canada
07.2024 - Current
- Maintained accurate logs of all security incidents
- Investigated suspicious individuals and took necessary actions
- CCTV surveillance and monitoring all over Calgary and surrounding towns
- Excellent customer service and customer satisfaction
Scheduler
G4S Security Company
Calgary, Alberta, Canada
08.2017 - 07.2024
- Schedule guards to sites which have a contract with G4S
- Create daily, weekly schedules and ensure that all staff members receive their schedules
- Input customer data and requirements into company system
- Maintain communication between account manager and clients
- Book on and book off guards from their shifts
- Make changes to their shift timings and schedule
- Filling Shifts and accommodating as per client requests
Customer service representative
Commissionaires Southern Alberta
Calgary, Alberta, Canada
01.2021 - 01.2024
- Greet customers and welcome them
- Arrange them in a proper line and crowd control
- Making sure people are on time for their appointments
Dispatcher
Southland Transportation
Calgary, Alberta, Canada
01.2018 - 01.2020
- Relay work orders, messages and information to or from work crews or supervisors
- Prepare and Run daily schedules
- Monitor personal or company equipment location and utilization in order to coordinate service and schedules
Bus Driver
Southland Transportation
Calgary, Alberta, Canada
01.2018 - 01.2020
- Do charters as assigned by charter scheduler
- Drive safely, responsibly and be prepared for all road conditions
- Pre and post trip checks of the unit each time it is used
- Complete all applicable paperwork required - pre and post charter
Supervisor
Olly Fresco's Canada
Calgary, Alberta, Canada
01.2016 - 01.2018
- Placed and received orders from wholesalers in system
- Operated a computerized cash register and handled cash
- Maintained all files
Operations Manager
Brinks Security
Islamabad, Pakistan
01.2012 - 01.2014
- Arranged new contracts and maintained current contracts
- Shift In charge and monitored staff
- Developed safety plans
- Assigned areas for officers to patrol and presents a list of potential problems
File Clerk
First Women Bank
Islamabad, Pakistan
01.2009 - 01.2011
- Collected, sorted and organized documents received from different branches
- Printed labels and filed the files according to the customers
- Entered the information to company's database and gave the summary to the manager when required
Education
Bachelor of Commerce -
Punjab University
Alberta Basic Security License -
Skills
- Excellent customer skills
- Alberta Class 2 advance driver's license
- Alberta basic security license
- Strong organization skills
- Multi-tasking
- Prioritization skills
- Excellent interpersonal skills
- Excellent communication skills
- Proficient with Microsoft Office
- Advanced first Aid
- Friendly
- Outgoing
- Patient
- Willing to help others
- Scheduling
- Customer services
- Critical thinking
- Teamwork
- Dispatching
- Competent in use of standard office equipment
- Accurate data entry
- High volume
Professional Development
- Alberta Basic Security License (ABSL)
- Advanced First Aid/CPR/AED
- Customer Service Training (CST)
Languages
English
Professional Working
Punjabi
Native or Bilingual
Certification
Pro serve
Pro tect
Timeline
Monitoring officer
Commissionaires Southern Alberta
07.2024 - Current
Customer service representative
Commissionaires Southern Alberta
01.2021 - 01.2024
Dispatcher
Southland Transportation
01.2018 - 01.2020
Bus Driver
Southland Transportation
01.2018 - 01.2020
Scheduler
G4S Security Company
08.2017 - 07.2024
Supervisor
Olly Fresco's Canada
01.2016 - 01.2018
Operations Manager
Brinks Security
01.2012 - 01.2014
File Clerk
First Women Bank
01.2009 - 01.2011
Bachelor of Commerce -
Punjab University