Summary
Overview
Work History
Education
Skills
Professional Development
Languages
Certification
Timeline
Generic

SHAISTA SALEEM

Calgary,Alberta

Summary

An experienced professional who is energetic, quickly adapts and is able to learn new information, policies and procedures. Proactive and creative with solutions in a busy workplace, applies education to working with different personalities and maintaining harmony within the team.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Monitoring officer

Commissionaires Southern Alberta
Calgary, Alberta, Canada
07.2024 - Current
  • Maintained accurate logs of all security incidents
  • Investigated suspicious individuals and took necessary actions
  • CCTV surveillance and monitoring all over Calgary and surrounding towns
  • Excellent customer service and customer satisfaction

Scheduler

G4S Security Company
Calgary, Alberta, Canada
08.2017 - 07.2024
  • Schedule guards to sites which have a contract with G4S
  • Create daily, weekly schedules and ensure that all staff members receive their schedules
  • Input customer data and requirements into company system
  • Maintain communication between account manager and clients
  • Book on and book off guards from their shifts
  • Make changes to their shift timings and schedule
  • Filling Shifts and accommodating as per client requests

Customer service representative

Commissionaires Southern Alberta
Calgary, Alberta, Canada
01.2021 - 01.2024
  • Greet customers and welcome them
  • Arrange them in a proper line and crowd control
  • Making sure people are on time for their appointments

Dispatcher

Southland Transportation
Calgary, Alberta, Canada
01.2018 - 01.2020
  • Relay work orders, messages and information to or from work crews or supervisors
  • Prepare and Run daily schedules
  • Monitor personal or company equipment location and utilization in order to coordinate service and schedules

Bus Driver

Southland Transportation
Calgary, Alberta, Canada
01.2018 - 01.2020
  • Do charters as assigned by charter scheduler
  • Drive safely, responsibly and be prepared for all road conditions
  • Pre and post trip checks of the unit each time it is used
  • Complete all applicable paperwork required - pre and post charter

Supervisor

Olly Fresco's Canada
Calgary, Alberta, Canada
01.2016 - 01.2018
  • Placed and received orders from wholesalers in system
  • Operated a computerized cash register and handled cash
  • Maintained all files

Operations Manager

Brinks Security
Islamabad, Pakistan
01.2012 - 01.2014
  • Arranged new contracts and maintained current contracts
  • Shift In charge and monitored staff
  • Developed safety plans
  • Assigned areas for officers to patrol and presents a list of potential problems

File Clerk

First Women Bank
Islamabad, Pakistan
01.2009 - 01.2011
  • Collected, sorted and organized documents received from different branches
  • Printed labels and filed the files according to the customers
  • Entered the information to company's database and gave the summary to the manager when required

Education

Bachelor of Commerce -

Punjab University

Alberta Basic Security License -

Skills

  • Excellent customer skills
  • Alberta Class 2 advance driver's license
  • Alberta basic security license
  • Strong organization skills
  • Multi-tasking
  • Prioritization skills
  • Excellent interpersonal skills
  • Excellent communication skills
  • Proficient with Microsoft Office
  • Advanced first Aid
  • Friendly
  • Outgoing
  • Patient
  • Willing to help others
  • Scheduling
  • Customer services
  • Critical thinking
  • Teamwork
  • Dispatching
  • Competent in use of standard office equipment
  • Accurate data entry
  • High volume

Professional Development

  • Alberta Basic Security License (ABSL)
  • Advanced First Aid/CPR/AED
  • Customer Service Training (CST)

Languages

English
Professional Working
Punjabi
Native or Bilingual

Certification

Pro serve

Pro tect

Timeline

Monitoring officer

Commissionaires Southern Alberta
07.2024 - Current

Customer service representative

Commissionaires Southern Alberta
01.2021 - 01.2024

Dispatcher

Southland Transportation
01.2018 - 01.2020

Bus Driver

Southland Transportation
01.2018 - 01.2020

Scheduler

G4S Security Company
08.2017 - 07.2024

Supervisor

Olly Fresco's Canada
01.2016 - 01.2018

Operations Manager

Brinks Security
01.2012 - 01.2014

File Clerk

First Women Bank
01.2009 - 01.2011

Bachelor of Commerce -

Punjab University

Alberta Basic Security License -

SHAISTA SALEEM