Shaishav Barot
London,ON
Summary
Seasoned Operations Manager and talented leader with over 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
Work History
Delivery Associate
Kara Logistics Inc (FedEx Ground)
11.2023 - Current
- Enhanced delivery efficiency by optimizing route planning and time management.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
- Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
Business Contact
Kara Logistics Inc (FedEx Ground)
12.2022 - 11.2023
- Monitoring department’s performance and planning the delivery routes.
- Directing and dispatching of drivers and vehicles according to the package volume.
- Scheduling transportation crew’s shifts and assigning delivery routes to drivers.
- Resolving work-related issues while coordinating with delivery drivers.
- Preparing and submitting progress and end of day reports.
- Controlling the departmental budget with labor management.
- Recruiting and hiring according to the organization needs
- Conducting on-the-job training according to company policies and procedures.
- Organizing, and directing administrative services related to signage, route optimization, cleaning of vehicles, maintenance of facility, parking, safety inspections, security, and package handling.
- Ensuring smooth operation of equipment and arranging for maintenance and repair work of delivery vehicles.
Business Contact
2792673 Ontario Inc. (FedEx Ground)
07.2021 - 12.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Supervisor
Pizza Studio
05.2020 - 05.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Client Service Representative
Perfect Craft
02.2019 - 05.2019
- Work with client and internal teams to successfully execute scoped tactics.
- Organize and maintain filing system, file correspondence and other records.
- Ensure the highest standards of QC of client deliverables.
- Keep internal team informed of changes in clients requirement.
- Keep accurate record of time spent on projects and manage burn rate.
- Take lead role in ensuring timely, accurate, and high-quality deliverables.
- Initiate frequent, positive, and professional contact with key clients.
- Perform quality checks on all work to assure accuracy of the release,
confidentiality, and proper invoicing
Social Media Executive
Laughing Colours Entertainment
06.2018 - 12.2018
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Managed editorial calendars and rescheduled PR events and meetings.
Education
Post-Graduate Diploma - Marketing Management
Fanshawe College of Applied Arts And Technology
London, ON12.2020
Post- Graduate Diploma - Research & Evaluation
Fanshawe College of Applied Arts And Technology
London, ON04.2020
Bachelors in Mass Media - Advertising
University of Mumbai
Mumbai, India04.2017
Skills
- Vendor Relationship Management
- Staff Management
- Compliance
- Customer Service
- Project Management
- Analytical and Critical Thinking
- Employee Performance Evaluations
- Employee Scheduling
- Task Prioritization
- Deadline Management
- Daily Progress Reports
- Team Leadership
- Social Media Digital Marketing
- Online Presence Monitoring
- Competitor Analysis
Languages
- English
- Hindi
- Gujarati
Willing to Relocate
Yes
References:
- Devendra Rane (Colleague) - (548) 388-4362
- Hissam Moussa (Previous Manager)- (519) 854-6233
Timeline
Delivery Associate
Kara Logistics Inc (FedEx Ground)
11.2023 - Current
Business Contact
Kara Logistics Inc (FedEx Ground)
12.2022 - 11.2023
Business Contact
2792673 Ontario Inc. (FedEx Ground)
07.2021 - 12.2022
Supervisor
Pizza Studio
05.2020 - 05.2022
Client Service Representative
Perfect Craft
02.2019 - 05.2019
Social Media Executive
Laughing Colours Entertainment
06.2018 - 12.2018
Post-Graduate Diploma - Marketing Management
Fanshawe College of Applied Arts And Technology
Post- Graduate Diploma - Research & Evaluation
Fanshawe College of Applied Arts And Technology
Bachelors in Mass Media - Advertising
University of Mumbai
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