Summary
Overview
Work History
Education
Skills
Timeline
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SHREYAS PATEL

London,ON

Summary

Professional with strong background in leadership and team management with 3+ years of hands on experience. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

5
5
years of professional experience

Work History

Assistant Manager / Baker

Tim Hortons
02.2023 - Current
    • Proficient in managing a team, inventory and other resources.
    • From receiving deliveries to claiming credits and managing pre-orders, Have managed with 100% accuracy.
    • Achieved the highest scores in Strietech inspection and have never failed.
    • Managing baked goods with production instructions on daily basis.
    • Customer service and support, nurturing co-workers skills.
    • Receiving deliveries and handling inventory.
    • Being a learner always flexible to learn work ethics
    • Maintaining the cleanliness as well the right distribution of work between workers.
    • Making list of everyday items to be prepared for the next day
    • Garbage removal and other duties associated with cleanliness.
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Maintained a clean, safe, and organized store environment to enhance the customer experience.
    • Improved customer satisfaction by addressing and resolving complaints promptly.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Store Manager and Key holder

Tiggy Delivery Corp.
01.2022 - 07.2022
    • Maintaining the decorum of work place.
    • Managed highest as 28 people on floor at a time.
    • Used to schedule shifts for at least 40 people every week.
    • Stress management and dividing work duties equally. Receiving deliveries for daily goods.
    • Keeping the upper management on the same page by informing them about all the operations.
    • Quick decision making while being on the floor as manager.
    • Responding to tech support and customers on effective basis.
    • Keeping log hours for the workers.
    • Waste management according to the produce items as well other biodegradable items.
    • Problem solving by making decisions and taking responsibilities of the whole team.
    • Keeping the team motivated and encouraging them continuously as well running analysis to generate work productivity report.
    • Running different analysis to get the information and to boost the business.
    • Excellent communication with COO and CFO and area managers according to the need of the business.
    • Quick learner and flexible about working with all the positions.
    • Assisting supervisors during their scheduled shifts including running the store, helping crew members during busy hours, training new employees and delegating tasks.
    • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Shift Supervisor

Mizaan Grocery and convenience
12.2019 - 12.2021
  • Responsible for modeling and act in accordance with company's guiding principles.
  • Cash Handling.
  • Quick decision-making skills and mull tasking
  • Creating a positive learning environment by recognizing the change in the partners' morale and performance by communicating them to the other store managers.
  • Responsible for Inventory Management.
  • Used to distribute work hours according to the efficiency level of employees.
  • Covering sick calls and filling the duties.
  • Evaluating everyone's talents and nurturing it according needs.
  • Accepted and reviewed job orders from operations.
  • Highly skilled in keeping basic books according to credit memos, variable costing, data entry and vendor bills.
  • Managing branch operations
  • Grocery orders, Invoices management.
  • Customer support, Everyday reports for the sold items, returning the damaged goods.
  • Maintaining the store's cleanliness, making it easy for inspection inspectors.
  • Co-Worker relationships and other line of duties if someone is absent or in notice period.

Education

A.E.C Diploma - Programmer Analyst

Herzing college
Montreal, QC
06.2021

Bachelors of Engineering - Computer science engineering

Gujarat Technological University
Ahmedabad, India
06.2019

Skills

  • Strong Organizational skills and attention to details
  • Expert in using Team communication apps such as Slack and Microsoft teams
  • Communicate effectively with variety of people with varying backgrounds
  • Highly organized with the ability to multitask
  • Ability to set clear performance standards, and hold team members accountable, while keeping team engaged and on task
  • Good interpersonal skills- able to establish strong working relationships
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues tactfully and diplomatically
  • Quick learner and able to work under a self-managed team structure in a calm and patient manner, showing concerns and understanding needs of staff and customers
  • Expert knowledge of windows operating system, Microsoft office (MS Word, Excel, Power Point, Outlook) and internet research and ability to learn new applications rapidly
  • Understand fundamentals of software development process and procedures, accounting knowledge with excellent teamwork and communication skills (Oral and Written)

Timeline

Assistant Manager / Baker

Tim Hortons
02.2023 - Current

Store Manager and Key holder

Tiggy Delivery Corp.
01.2022 - 07.2022

Shift Supervisor

Mizaan Grocery and convenience
12.2019 - 12.2021

A.E.C Diploma - Programmer Analyst

Herzing college

Bachelors of Engineering - Computer science engineering

Gujarat Technological University

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SHREYAS PATEL