SHAINECE SCOTT
Toronto,ON
Summary
Luxury hospitality professional with expertise in high-end resorts, lodges, and guest services. Proven ability to deliver seamless five-star experiences, uphold impeccable service standards, and anticipate guest needs with precision. Skilled in elite customer service, housekeeping excellence, and event operations, excelling in fast-paced, high-pressure environments while ensuring operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kitchen Steward/House Person
Olympia Sports Camp
08.2023 - Current
- Maintained kitchen cleanliness and organization, adhering to strict health and safety standards
- Assisted with team supervision, ensuring adherence to food safety and hygiene protocols
- Provided support for large-scale meal service, food prep, and dishwashing duties
- Ensured proper inventory restocking and storage of supplies
Lodge Assistant
Eagle Pointe Lodge
04.2024 - 09.2024
- Provided four-star dining experiences with fine dining service, including multi-course meals, canapés, and formal table settings
- Handled bartending, serving, and housekeeping rotations, ensuring seamless service and guest satisfaction.
- Maintained a pristine standard of cleanliness in guest rooms, common areas, and public spaces
- Assisted with laundry, dishes, stocking, and inventory management to maintain seamless lodge operations
- Ensured guest satisfaction through warm, efficient food & beverage service and personalized hospitality
- Oversaw beverage and snack inventory, ensuring optimal stock levels for seamless service.
- Assisted in maintaining lodge grounds, including gardening and property upkeep to enhance the guest experience
Coat Check Attendant
Clinton's
10.2022 - 02.2024
- Delivered high-end guest service during luxury events
- Managed secure storage of personal belongings and maintained a smooth check-in process
- Assisted with event flow, guest engagement, and front-of-house operations
- Managed cash transactions accurately and responsibly while maintaining the utmost confidentiality of guest information.
Prep Cook
El Catrin Destileria Restaurant
10.2022 - 06.2023
- Prepared ingredients and set up cooking stations to streamline kitchen operations.
- Maintained proper food storage and hygiene practices by storing food in designated containers and storage areas, ensuring freshness and safety throughout food preparation.
- Trained and assisted new kitchen staff, improving team efficiency.
Administrative Assistant
Julliette's Place
08.2020 - 11.2020
- Provided front desk support, managing calls, meetings, and guest inquiries.
- Maintained organized records, assisting in office administration tasks.
- Coordinated scheduling, filing, and mail distribution.
Education
Ontario College Diploma - Travel/Tourism Services Management
Seneca College of Applied Arts And Technology
Toronto, ON05-2027
High School Diploma -
West Hill Collegiate Institute
Toronto, ON06.2015
Skills
- Luxury & VIP Guest Services
- Inventory Management & Supply Control
- Front Desk & Administrative Support
- Event & Banquet Coordination
- Food & Beverage Operations
- Food Safety & Sanitation Compliance
- Housekeeping & Property Maintenance
- Team Leadership & Staff Training
Certification
- Guest Service Gold Certification, AHLEI
- Pleasure Craft Operator Card (PCOC)
- Advanced Food Safety Certification (Exp. Oct 2027)
- Smart Serve (Exp. Nov 2027)
- BC Serving It Right (Exp. Apr 2026)
Languages
English (Fluent)
French (Basic-continuing studies)
American Sign Language (Basic-continuing studies)
Timeline
Lodge Assistant
Eagle Pointe Lodge
04.2024 - 09.2024
Kitchen Steward/House Person
Olympia Sports Camp
08.2023 - Current
Coat Check Attendant
Clinton's
10.2022 - 02.2024
Prep Cook
El Catrin Destileria Restaurant
10.2022 - 06.2023
Administrative Assistant
Julliette's Place
08.2020 - 11.2020
Ontario College Diploma - Travel/Tourism Services Management
Seneca College of Applied Arts And Technology
High School Diploma -
West Hill Collegiate Institute
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