Founded and led a premium personal development and wellness initiative, specializing in high-level storytelling, luxury brand collaborations, and exclusive community engagement. Curated an elite digital presence via Instagram (@damagedindarkness), fostering a refined audience and high-value conversations. Managed and executed strategic digital marketing campaigns, collaborating with wellness organizations, mental health professionals, and luxury lifestyle brands to enhance brand visibility. Awarded Social Innovator of the Year by George Brown College for high-impact social transformation and brand innovation. Developed strategic partnerships with CAMH, psychologist networks, and wellness professionals, securing sponsorships and fostering credibility within elite wellness communities.
Luxury Hospitality & Guest Experience
High-touch customer service – Personalized, refined guest interactions
Anticipating guest needs – Providing proactive, thoughtful service
Discretion & professionalism – Handling VIP and high-profile clients with grace
Cultural awareness – Adapting service for international luxury clientele
Emotional intelligence – Understanding and responding to guests’ unspoken needs
Leadership & Service Excellence
Team coordination & mentorship – Leading by example in high-end service
Problem-solving & adaptability – Handling challenges with poise
Training & development – Elevating team performance and maintaining Ritz standards
Event & experience curation – Creating seamless, memorable guest experiences
Sales & Upselling for Luxury Services
Luxury product knowledge – Upselling premium experiences & services
Cross-selling & concierge expertise – Recommending exclusive offerings
Client retention & relationship management – Building long-term guest loyalty
Operational Excellence & Attention to Detail
Multi-tasking in fast-paced environments – Maintaining composure under pressure
Refined presentation & etiquette – Consistently polished personal and professional image
Strict adherence to service protocols – Upholding luxury brand expectations
Digital & Marketing Skills (Optional, if relevant to your role)
High-end brand storytelling – Crafting refined narratives for guest experiences
Social media & digital engagement – Managing luxury branding & reputation
Smart Serve
Smart Serve