Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shaina Shaina

Toronto,ON

Summary

Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server Supervisor

Scaddabush
01.2024 - Current
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.

Server

City Cruises
07.2023 - 12.2023
  • Increased daily sales by over 10-20%.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

The Rec Room
09.2022 - 07.2023
  • Attended to specific needs of over 50 guests daily for fine-dine restaurant with social relevancy and intentionality.
  • Attended to diners before, during, and after their meals by helping them place, receive, and pay for their orders
  • Ensured timely delivery of food and beverages by checking on clients' tables periodically throughout service time
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Education

Bachelor's Degree - Event Planning

George Brown College
Toronto, ON
04.2024

Skills

  • Communication skills (4 years)
  • Management (1 year)
  • Hospitality Service Expertise
  • Seating Assignment Preparation
  • Buffet Setup and Takedown
  • Order Accuracy
  • Cocktail Knowledge
  • Wine and Liquor Service
  • Menu Item Recommendation
  • Banquet Coordination
  • Wine Pairings
  • Workflow Coordination

Languages

English
Native or Bilingual

Certification

  • Smart Serve
  • Emergency First Aid & CPR
  • VQA (Vinters Quality Alliance)

Timeline

Server Supervisor

Scaddabush
01.2024 - Current

Server

City Cruises
07.2023 - 12.2023

Server

The Rec Room
09.2022 - 07.2023

Bachelor's Degree - Event Planning

George Brown College

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Shaina Shaina