Shaina Ali
Mississauga,ON
Summary
Experienced NetSuite Administrator/Consultant for over 2.5 years bringing dynamic skills in client oversight, issue resolution and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within the IT industry.
Overview
5
5
years of professional experience
Work History
NetSuite Consultant
GURUS Solutions
Montreal
10.2021 - Current
- Leads and supports NetSuite implementations by identifying business requirements, developing functional specifications, designing processes, customizing, testing, and training
- Using industry experience, best practices, business analysis, and a pragmatic mindset, provide NetSuite consulting services to clients of all sizes
- To meet evolving needs, plan, review and revise NetSuite configurations and customizations
- Gather requirements from new customers both on-site and remotely to determine configuration requirements.
- Developed and implemented different workflows and communication processes.
- Delivered accurate, concise reports that communicated progress, issues, and solutions.
- Advised clients on NetSuite operation and provided training.
- Investigate problems that develop during configuration sessions. Assist with ongoing user adoption and NetSuite configuration following implementation.
Microsoft Business Technical Advisor
Sherweb
Montreal
01.2020 - 09.2021
- Provide worldwide technical support for Microsoft 365 and other cloud services online
- Responsible for delivering an enjoyable and seamless onboarding experience from other on-premises or cloud platforms to Office 365
- Expertise in providing solutions for High Availability in Exchange
- Experience in Administering Exchange Online using ECP or EAC (Exchange Admin center), SharePoint online, and OneDrive
- Support assistance in public folder creation, replication, rights assignments, free busy related issues, offline address book,and
- Calendaring services etc
- Experience in Message tracing/mail tracing and routing
- Completed necessary tasks through AD/AzureAD, and Ad hoc
- PowerShell
- Experience Office 365 migrations and hybrid solutions
- Achieve consistent 90% and higher in monthly customer satisfaction ratings and issue resolution
NetSuite Consultant
Big Bang ERP
Montreal
05.2019 - 11.2019
- Worked with lead consultant and subject matter experts to design new processes in NetSuite using standard functionality, and customizations
- Worked with the project teams on new NetSuite implementations and changes to existing systems
- Ensured completion of tasks, milestones, and components including functional specifications, design specifications, configurations
- Train end users on how to effectively use systems features and applications
- Develop, test, and deploy customizations, custom records, and workflows
- Performs NetSuite customization, scripting using SuiteScript API
- Bring knowledge, understand trends in existing engagements
- Oversee System Test Case preparation and System testing with Functional Consultant
- Track, Monitor & resolve bugs/issues identified during SIT and UAT
Teaching Assistant
Concordia university
Montreal
09.2018 - 04.2019
- Collaborated with 5 more TAs in supervising, invigilating, and marking for more than 500 students
- Ameliorated upon four of professor notes with thorough proofreads and constructive suggestions
- Provided high-quality responses to over 90% of students’ questions on the e-Concordia portal
- Co-led Professor’s office hours under his supportive supervision with one- on-one tutoring session
Education
MEngg - Software Engineering
Concordia University
04.2019
Bachelor’s - Computer science
SBSSTC
07.2016
Skills
- Programming languages: JavaScript and Python
- Database: MySQL, SQLite
- Microsoft Azure AZ-900 certified
- NetSuite SuiteFoundation Certified
- Achieved Business Analysis training by agileItTech
- Comprehensive knowledge of software development lifecycle
- Experienced in workflow analysis/design and implementation
- Strong troubleshooting and conflict resolution skills
- Excellent relationship building and interpersonal skills with the ability to interact with people at CEO and CFO level
Timeline
NetSuite Consultant
GURUS Solutions
10.2021 - Current
Microsoft Business Technical Advisor
Sherweb
01.2020 - 09.2021
NetSuite Consultant
Big Bang ERP
05.2019 - 11.2019
Teaching Assistant
Concordia university
09.2018 - 04.2019
MEngg - Software Engineering
Concordia University
Bachelor’s - Computer science
SBSSTC
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