SHAIMAN SHAIMAN
Caledon,ON
Summary
Accomplished Dispatch and Freight Brokerage Specialist, recognized for enhancing logistics efficiency and strengthening customer relationships at work. Skilled in negotiating profitable rates and maintaining strong vendor partnerships. Adept at administrative support and data entry, demonstrating exceptional verbal communication and problem-solving abilities to drive operational success.
Overview
6
6
years of professional experience
Work History
Dispatch and Freight Brokerage Specialist
Rai Dispatch
Brampton, ON
03.2025 - 06.2025
- Reviewed documents for accuracy prior to submission or publication.
- Coordinated and dispatched truck drivers to pickup and deliver loads on time and efficiently.
- Communicated with drivers, load brokers and vendors to provide updates, resolve issues and maintain positive relationships.
- Planned and optimized routes, considering factors such as distance, traffic, and delivery schedule to minimize costs and maximize productivity.
- Negotiated rates with brokers to secure profitable loads for the company and the drivers.
Administrative Assistant
Worlwide Forensic Services
Scarborough, Canada
02.2022 - 02.2025
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Maintained office inventory by assisting with supply orders.
- Processed incoming mail and distributed to relevant departments or individuals.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Built and maintained relationships with vendors and other external contacts.
Customer Service Representative
Built Burger (SSP Canada)
Mississauga, Canada
04.2019 - 08.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Processed orders and detailed transaction information to customers.
Logistics Assistant
Honda of Canada
Alliston, Canada
09.2021 - 02.2022
- Managed daily warehouse operations, including receiving, stocking and shipping processes according to established procedures.
Customer Service Representative
Phoenix- Cell Phone Repair
Brampton, Canada
04.2021 - 08.2021
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Adhered to company policies and procedures while providing superior service.
- Assisted customers with product selection by providing detailed information about available products and services.
- Managed social media accounts to respond quickly to online inquiries from customers.
Education
Dispatch And Freight Brokerage
RAI Dispatch Training
Brampton, ON01-2025
Bachelors of Business Administration - Project Management
Yorkville University
Concord, ON07.2021
High School - Mathematics with Sciences
Cambridge International School
Phagwara, Punjab04.2018
Skills
- Customer Service
- Administrative Support
- Data Entry
- Computer Skills
- Microsoft Word
- Office Management
- Customer Relations
- Verbal Communication
- Event Coordination
Timeline
Dispatch and Freight Brokerage Specialist
Rai Dispatch
03.2025 - 06.2025
Administrative Assistant
Worlwide Forensic Services
02.2022 - 02.2025
Logistics Assistant
Honda of Canada
09.2021 - 02.2022
Customer Service Representative
Phoenix- Cell Phone Repair
04.2021 - 08.2021
Customer Service Representative
Built Burger (SSP Canada)
04.2019 - 08.2024
Dispatch And Freight Brokerage
RAI Dispatch Training
Bachelors of Business Administration - Project Management
Yorkville University
High School - Mathematics with Sciences
Cambridge International School
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