Sharin shaik
Montreal,Canada
Summary
Over three years of expertise in strategy, data management, client management, industry research, supplier compliance, and product management have equipped this seasoned customer success lead. Devoted advertising specialist with experience using systematic, consistent methods to achieve business objectives. Competent in adjusting to new circumstances and obstacles while working under pressure in order to best promote the organisational brand.
Overview
6
6
years of professional experience
Work History
Financial Care Representative
Alorica
01.2024 - Current
- Providing personalized financial advice and assistance to clients and Opening and closing accounts
- Processing clients' transactions Resolving account-related issues
- Answering clients' questions and providing information on financial products and services
- Maintaining accurate records of clients' accounts and transactions Meeting sales targets for financial products
- Developed strong rapport with clients, earning trust through exceptional service and professionalism.
customer service representative
IO Solutions(client-Rogers)
06.2023 - 12.2023
- Manage 300+ customer calls each day and Mentor new employees in the company software
- Place 200+ customer orders each week ,Implement new Customer Service Representative training programs and handle customer questions and complaints by phone.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Digital Marketing Intern
COE Technologies
09.2018 - 05.2022
- Over three years of expertise in strategy, data management, client management, industry research, supplier compliance, and product management have equipped this seasoned customer success lead
- Devoted advertising specialist with experience using systematic, consistent methods to achieve business objectives
- Competent in adjusting to new circumstances and obstacles while working under pressure in order to best promote the organisational brand.
Education
PGDM-Digital marketing, SEO, SMM, PROJECT MANAGEMENT, ONLINE MARKETING, RESEARCH, EMAIL MARKETING -
TAV college
05.2024
English literature -
Drbr Ambedkar Open University
HYDERABAD07.2017
Skills
- Expertise in html,css
- Salesforce marketing cloud
- Digital marketing acquaintance
- Excellent writing and reading skills
- Adobe campaign
- Computer skills(G suite)
- Banking knowledge
- Cash Flow Management
- Problem-solving abilities
- Customer Service
- Active Listening
Languages
ENLISH
Native or Bilingual
Telugu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Financial Care Representative
Alorica
01.2024 - Current
customer service representative
IO Solutions(client-Rogers)
06.2023 - 12.2023
Digital Marketing Intern
COE Technologies
09.2018 - 05.2022
PGDM-Digital marketing, SEO, SMM, PROJECT MANAGEMENT, ONLINE MARKETING, RESEARCH, EMAIL MARKETING -
TAV college
English literature -
Drbr Ambedkar Open University
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