MANDEEP BHANDARI
Montreal,Canada
Summary
Dedicated banking professional with five years of experience in establishing customer accounts, ensuring security protocols. Proven ability to excel in organizational tasks while fostering strong relationships with clients and colleagues. Recognized for exceptional documentation skills and a commitment to maintaining high service standards. Eager to leverage expertise in a challenging role that provides opportunities for growth and advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Financial Care Representative
Ally Bank
05.2025 - Current
- Identified and resolved discrepancies and errors in customer accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Monitored and reported suspicious activity in line with bank security policies.
- Answered telephone inquiries on checking and savings accounts.
- Opened new accounts, debit cards and certified cheques
Banking Advisor
RBC Bank
02.2024 - 11.2024
- Covered for the Debit Card and ACH Specialists in their absence, by learning their tasks and understanding and following their procedures.
- Assisted customers with the credit card account management, including payment disputes, processing phone payments, and reviewing features of their accounts.
- Troubleshoot account problems and submit research requests on behalf of the customers.
- Consistently enhanced customer loyalty by providing superior banking and service experience.
- Ordered new personal and business credit cards and process card related changes and requests, including promotional campaigns offered semi-annually.
Technical Support Advisor
Intouchcx
09.2021 - 02.2024
- Responded to customer inquiries via phone, email, and chat, and resolved issues promptly and accurately.
- Managed and maintained customer accounts, processed orders, and handled returns and exchanges.
- Worked collaboratively with cross-functional teams to resolve customer issues and provide excellent service.
- Met and exceeded customer service targets, including response time, resolution time, and customer satisfaction ratings.
- Continuously reviewed and improved customer service processes to enhance efficiency and improve customer experience.
Clerk
Milkfed Verka
04.2016 - 01.2019
- Managed inventory and conducted regular audits to ensure accuracy.
- Assisted with purchase orders and coordinated with vendors to ensure timely delivery of goods.
- Handled customer inquiries and complaints and resolved issues in a timely and professional manner.
- Maintained accurate records of transactions and updated customer information as needed.
- Worked collaboratively with team members to ensure smooth operations of the department.
Education
Post-Graduation Diploma - Business Administration
Herzing College
Montreal04-2021
Bachelor's Degree - Business Administration
Guru Nanak Dev University
IndiaDiploma - Computer Applications
Skills
- Strategic decision making
- Analytical problem solving
- Prioritization and scheduling
- Strong focus on accuracy
- Customer service expertise
- Independent and collaborative work
- Financial services expertise
- Data retention management
- Long-term financial forecasting
- Account management
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Computer Applications
Timeline
Financial Care Representative
Ally Bank
05.2025 - Current
Banking Advisor
RBC Bank
02.2024 - 11.2024
Technical Support Advisor
Intouchcx
09.2021 - 02.2024
Clerk
Milkfed Verka
04.2016 - 01.2019
Diploma - Computer Applications
Post-Graduation Diploma - Business Administration
Herzing College
Bachelor's Degree - Business Administration
Guru Nanak Dev University