Shahzad Ali
Winnipeg,MB
Summary
Dynamic and results-driven professional with extensive experience in team leadership and customer service. Proven track record in enhancing operational efficiency and training staff, while implementing effective inventory management strategies. Skilled in relationship building and decision-making, consistently driving sales performance and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Manager
Sims Hostels Ltd
01.2021 - 12.2022
- Supported team in daily operations, ensuring adherence to company policies and procedures.
- Assisted in training new employees on operational processes and safety standards.
- Contributed to inventory management by tracking supplies and reporting discrepancies.
- Maintained clean and organized work environment to enhance productivity and safety.
- Collaborated with colleagues to improve workflow efficiency through feedback sessions.
Store Manager
Shazia Food Hall
02.2017 - 01.2020
- Managed daily store operations to ensure optimal customer service and sales performance.
- Trained and developed staff on product knowledge and effective selling techniques.
- Implemented inventory management procedures to maintain stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Resolved customer issues promptly, ensuring satisfaction and loyalty retention.
- Assisted with hiring, training and mentoring new staff members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Assistant Store Manager
Riteway Supermarket
01.2010 - 03.2016
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members to enhance service efficiency and product knowledge.
- Implemented visual merchandising strategies, improving product displays and customer engagement.
- Analyzed sales reports to identify trends, informing inventory management decisions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Cashier Assistant Manager
Tesco Superstore
04.2007 - 02.2009
- Supervised daily cash handling processes, ensuring compliance with company policies and procedures.
- Trained and mentored new cashiers, enhancing team performance and customer service skills.
- Managed scheduling and staffing to optimize workflow during peak hours.
- Implemented inventory control measures, reducing discrepancies in stock levels.
Education
Post Graduate Diploma - Diplomatic Studies
University of Wesminster
London United Kingdom01-2004
Bachelor of Science - Economics
University of Punjab
Pakistan01-2002
GCE O Level - Maths, English, Physics, Accounting, Commerce
Kingsbury High School
London UK01-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Relationship building
- Shift scheduling
- Sales management
- Business development
- Customer relationship management (CRM)
Languages
English
Native or Bilingual
Urdu
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Manager
Sims Hostels Ltd
01.2021 - 12.2022
Store Manager
Shazia Food Hall
02.2017 - 01.2020
Assistant Store Manager
Riteway Supermarket
01.2010 - 03.2016
Cashier Assistant Manager
Tesco Superstore
04.2007 - 02.2009
Post Graduate Diploma - Diplomatic Studies
University of Wesminster
Bachelor of Science - Economics
University of Punjab
GCE O Level - Maths, English, Physics, Accounting, Commerce
Kingsbury High School