Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Accomplishments
Timeline
Generic
Shahniaz Haque

Shahniaz Haque

Toronto,ON

Summary

Product & Project Manager with 9+ years of experience in Banking & Finance domain practicing Agile (Scrum and Iterative) & Waterfall SDLC methodologies. Experienced in all stages of the product lifecycle and skilled in eliciting, analyzing, and documenting requirements. Known for developing and executing strategic product roadmaps and leading cross-functional teams. Adept at conducting market research and utilizing data-driven insights. Passionate about creating user-centered products and driving revenue growth. Proficient in managing international vendors and solution providers. Committed to customer success and establishing strategic partnerships. Skilled in managing multiple products within a portfolio.

Overview

10
10
years of professional experience
1
1
Certification

Work History

First Assistant Vice President (FAVP), Internet/Online Banking Growth & Experience, Digital Banking

Mutual Trust Bank Limited
10.2022 - 08.2023
  • Drove MTB Smart Banking app/Online Banking business
  • Improved CX/DX via customer journey redesign.
  • Developed strategies for customer acquisition, retention, and engagement, identifying growth opportunities.
  • Created business cases, suggested pricing models, and executed app functionality enhancements.
  • Launched campaigns, tracked performance, and assessed ROI for performance improvement.
  • Generated comprehensive reports on key metrics like user acquisition, activation, and retention rates.
  • Leveraged data-driven decision-making, using analytics insights for strategy development.
  • Obtained cost-effective pricing through negotiations with partners and vendors.
  • Coordinated actions with external stakeholders and managed resources/plans.
  • Provided team guidance in alignment with the payment strategy.
  • Managed product inventory, identified payment workflows, and collaborated across teams for digital payment services/APIs development.
  • Established thought leadership, developed competitive analytics, and collaborated extensively for payments platform delivery to diverse bank industries.

Manager, Digital Business & Payments, Retail Banking

BRAC Bank PLC (BBL)
05.2021 - 10.2022
  • Led strategy, idea generation & validation of new payment services/platform.
  • Planned & implemented new features & payment services for Astha mobile app in collaboration with diverse stakeholders.
  • Improved Customer Experience & facilitated B2B/B2C interactions leveraging a custom payments management platform.
  • Managed external-facing activities with clients, banks, fintech, and PSPs.
  • Evaluated payment solutions, orchestrated a team for solution design, and managed resources.
  • Provided business directions aligned with payment strategy, inventory management, and pricing models.
  • Established thought leadership, created demand generation, and defined solution strategy for deal pursuits.
  • Developed competitive analytics and collaborated across diverse industry partners for payments management platform delivery.

Product Manager, Retail Financial Services

LankaBangla Finance PLC
11.2018 - 05.2021
  • Led Retail Financial Services product design (Cards, Loan, Deposit), fostering innovative marketing ideas and strategy execution.
  • Conducted market research, developed product roadmaps, and managed cross-functional teams for new products.
  • Prioritized features for optimal impact within budget constraints, fostering business growth.
  • Prepared successful business cases and collaborated on Digital payment services/APIs.
  • Oversaw E-Commerce acquiring/issuing business expansion, ensuring compliance and stakeholder alignment.
  • Managed merchant relationships, identified market trends, and expanded business by establishing alliances and managing card portfolios.
  • Led teams to achieve goals and deliver successful outcomes.

Associate Project Manager, Cards & ADC

BRAC Bank PLC (BBL)
07.2016 - 11.2018
  • Conducted Gap analysis for multiple tools, brainstorming additional use cases for framework development.
  • Coordinated sessions with stakeholders to gather requirements, prioritize backlog items, and finalize sprint plans.
  • Hosted daily scrum meetings, tracked progress, managed tasks/bugs, and generated release reports.
  • Improved development efficacy by optimizing story points allocation for sprints.
  • Hosted release calls, documented issues/metrics, and published sprint release notes.
  • Conducted Sprint retrospective meetings for learning and improvement discussions.
  • Created user stories with detailed acceptance criteria, aiding QA team in test case development.
  • Performed User Acceptance Testing (UAT), reviewed results with stakeholders, and executed SQL queries for data validation.
  • Facilitated Business Acceptance Testing (BAT) in production or on behalf of stakeholders for feature testing.

System Engineer

BRAC IT Services Limited
11.2013 - 06.2016
  • Efficiently managed vendor relationships, addressing new requirements and bug fixes, fostering strong partnerships.
  • Oversaw the Interactive Voice Response (IVR) system, ensuring prompt deployment of prompts for smooth operation.
  • Conducted rigorous patch testing and managed deployments to enhance system stability and security.
  • Provided crucial support and maintenance for the reporting system, leveraging MS SQL for vital business reports.
  • Implemented robust backup systems, securing critical data for business continuity.

Education

MBA - Marketing

North South University
Dhaka, Bangladesh
2018

Bachelor of Science - Electrical & Electronic Engineering

American International University-Bangladesh
Dhaka, Bangladesh
2012

Skills

  • Banking Product Knowledge: Online Banking, Digital Products, Deposit Products, Credit Cards, Loan Products, Equities, OTC and ETD Derivatives (IRS, CDS, FX, Futures, Option, Swaption), Mutual Funds
  • Project Management: MS Project, Tableau, HP Project and Portfolio Management Center
  • Database: Toad for Oracle, MS SQL
  • Data Visualization & Process Modelling: Tableau, Power BI, Adobe Analytics, MS Visio, Balsamiq, Gliffy, Figma, InVision
  • Defect Tracking: JIRA, HP Quality Centre
  • Document/Knowledge Management: MS Office Suite, Office 365, Confluence, Wiki, MS SharePoint
  • Operating System: Windows 10, Windows 8, Windows 7, Windows XP, Ubuntu (Linux)
  • Communication Tools: Slack, WebEx, HipChat, Veracast, Lync, MeetingPlace, Skype, CV Symphony

Certification

  • Fundamentals of Project Planning & Management | University of Virginia (Credential: J4TZGSY9QA3D)
  • Digital Product Management | University of Virginia (Credential: EYREBLTYQEYU)
  • The Future of Payment Technologies | University of Michigan (Credential: 9SNXJXWVPCA3)
  • Initiating & Planning Projects | University of California (Credential: 5CMELBE7GL23)

Languages

English
Full Professional
Bengali
Native or Bilingual

Websites

Accomplishments

    Achieved Exponential Growth: Delivered remarkable growth with a 122% YoY increase in customer base and a staggering 189% YoY rise in transaction volume for the MTB Smart Banking App.

    Innovative Product Launches: Spearheaded the launch of diverse digital products in the market, including instant loans, Digital deposit, Online tickets, Digital Gifts, MB Free App, Reward point (loyalty program), Utility & Mobile bill payments, QR Payment, PFM, Chatbot, Push Notifications, Persona-based promotions, etc.

    Enhanced Digital Platforms: Overhauled and introduced significant upgrades to the Mobile Banking App and enhanced the Online Banking Platform, ensuring modernization and improved functionalities.

    Significant Process Optimization: Optimized processes, resulting in an impressive 80% reduction in delivery times and an overall enhancement of the customer experience.

    Introduction of New Credit Card Offerings: Successfully launched impactful credit card offerings, including LankaBangla Contactless Credit Card, VISA platinum Credit Card, and Shikha Women's Credit Card.

    Strategic Partnerships for Enhanced Customer Experience: Forged strategic partnerships to introduce new offers and payment facilities, enriching the customer experience and expanding service offerings.

    Recognized for Excellence: Received prestigious accolades, including the Individual Aptitude award and the Heroes at Work award, acknowledging outstanding contributions and expertise.
    Launched LankaBangla Contactless Credit Card, VISA platinum Credit Card, Shikha Women's Credit Card.

Timeline

First Assistant Vice President (FAVP), Internet/Online Banking Growth & Experience, Digital Banking

Mutual Trust Bank Limited
10.2022 - 08.2023

Manager, Digital Business & Payments, Retail Banking

BRAC Bank PLC (BBL)
05.2021 - 10.2022

Product Manager, Retail Financial Services

LankaBangla Finance PLC
11.2018 - 05.2021

Associate Project Manager, Cards & ADC

BRAC Bank PLC (BBL)
07.2016 - 11.2018

System Engineer

BRAC IT Services Limited
11.2013 - 06.2016

MBA - Marketing

North South University

Bachelor of Science - Electrical & Electronic Engineering

American International University-Bangladesh

Similar Profiles

CREATE PROFILE
Shahniaz Haque