Shaheera Shahid
Edmonton,AB
Summary
Diligent individual focused on Psychology and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Passionate photographer, successful at capturing scenes and images with a leveraged curiosity and innovation to drive originality. Fearless creator of candid and unique shots. Hardworking and passionate job seeker with strong organizational skills.
Overview
6
6
years of professional experience
Work History
Support and Information Line Volunteer
Sexual Assault Centre Edmonton
01.2023 - Current
- Used strong interpersonal communication skills to convey information to others.
- Maintained confidentiality and adhered to ethical guidelines, upholding the professional standards of the mental health field.
- Maintained strict confidentiality of caller information, upholding ethical standards while providing advocacy services.
- Provided crisis response services to callers, offering immediate emotional support and guidance during critical moments.
- Referred callers to specialists, institutions or support services as necessary.
- Trained in risk assessments including suicide, domestic violence and child sexual assault
- Coordinate with EPS or Child Protective Services if required
- Trained in supportive listening, ensure callers receive accurate and appropriate resources if required
Virtual Exam Proctor
BBW International Inc.
05.2022 - Current
- Promoted a sense of security for test-takers by maintaining confidentiality of candidate information and exam materials at all times.
- RCPSC/CRMCC Virtual proctor for doctors writing medical licensing examinations, invigilated candidates during their break station
- Maintained an organized and respectful environment enforcing necessary exam protocols
Freelance Photographer
09.2019 - Current
- Photographed special events, parties and portraits
- Collaborated with clients to plan shoots and boost satisfaction with photos
- Collaborated successfully with various personalities and work styles
- Improvised photographic methods and techniques
- Determined project goals, locations and equipment needs by studying assignments and consulting with clients or advertising staff.
Barista
Starbucks
06.2019 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Maintained calm demeanor during high-volume periods and special events
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Followed health, safety and sanitation guidelines to pass state inspections
- Collected payments and provided accurate change
- Addressed and resolved customer concerns to maintain brand loyalty
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Intern
Sister's Dialogue
08.2023 - 12.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Explored relations between community members, participated and did event photography for the Anti-Islamophobia Campaign
Registration Representative
BBW International Inc.
05.2022 - 06.2023
- Greeted customers, answered general questions and directed to appropriate locations
- Greeted visitors entering establishment to determine nature and purpose of visit
- Used company badging system to create badges for new employees and visitors.
- Improved patient registration process by streamlining documentation and data entry tasks.
- Utilized various software programs proficiently to maintain efficient workflow processes.
- Worked at various events, such as Edmonton Hydrogen Convention and Edmonton Real Estate Forum
Office Assistant
The Shaama Centre For Seniors And Women
06.2020 - 10.2020
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Maintained business records by updating customer information
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Answered telephones, directed calls, and took messages
- Coordinated office activities to streamline operations and promote compliance with organizational policies
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Administrative Staff Member
Solusta Qatar
10.2018 - 01.2019
- Delivered exceptional customer service through direct communication with clients and team members
- Responded to customer issues to provide immediate resolution and improve retention
- Greeted customers, answered general questions and directed to appropriate locations
- Used company badging system to create badges for new employees and visitors.
- Boosted morale and fostered a positive work environment by coordinating team-building activities and recognizing staff achievements.
- Supported executive staff members with comprehensive calendar management, meeting preparation, and correspondence handling as needed.
Education
Bachelor of Arts - Psychology
University of Alberta
Edmonton, AB06.2024
Skills
- Relationship Building
- Workstation Maintenance
- Organization and Prioritization
- Detail-Oriented
- Customer Retention
- Customer Service
- Verbal and Written Communication
- Hospitality and Professionalism
- Speedy and Efficient
- Calm Under Pressure
- Effective Organization
- Content Creation
- Photography and Videography
- Critical Thinking
- Interpersonal Skills
- Community Service
- Adaptability and Dependability
- Cross-cultural understanding
- Community Outreach
- Teamwork and Collaboration
- Positive Attitude
- Emotionally Intelligent
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
American Sign Language
Limited Working
Timeline
Intern
Sister's Dialogue
08.2023 - 12.2023
Support and Information Line Volunteer
Sexual Assault Centre Edmonton
01.2023 - Current
Virtual Exam Proctor
BBW International Inc.
05.2022 - Current
Registration Representative
BBW International Inc.
05.2022 - 06.2023
Office Assistant
The Shaama Centre For Seniors And Women
06.2020 - 10.2020
Freelance Photographer
09.2019 - Current
Barista
Starbucks
06.2019 - Current
Administrative Staff Member
Solusta Qatar
10.2018 - 01.2019
Bachelor of Arts - Psychology
University of Alberta
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