Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Volunteering
References
Timeline
Generic
Shahdat Hossain

Shahdat Hossain

St. John's,NL

Summary

Experienced professional with 4+ years of experience in the sales industry handling real life business problems and helping customers make financial decisions. With prior experience in sales services, account management, and telecommunications support, I have honed my skills in meeting sales objectives, resolving client inquiries, and showcasing expertise in banking products and customer needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Personal Banking Associate

Bank of Montreal
St. John's
02.2024 - Current
  • Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
  • Implemented innovative sales techniques that contributed significantly to increased revenue generation from existing clients as well as new business acquisition efforts.
  • Assist clients by proposing solutions to address financial objectives such as debt management, investment solutions and overall financial goals.
  • Deal with day-to-day retail banking operations while providing support to peers. Also meet and exceed sales targets set by employer and maximize sales growth for the company.

Customer Service Representative

Bank of Montreal
02.2022 - Current
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
  • Received BMO Spotlight awards for exceptional sales record throughout Atlantic provinces
  • Maintained customer satisfaction with forward-thinking strategies that focused on addressing customer needs and resolving concerns
  • Occasionally trained new employees in the frontline.

Sales Associate

Grafton Apparel
11.2021 - 02.2023
  • Thrived in a highly competitive environment, consistently providing exceptional customer service by addressing diverse product-related inquiries
  • Demonstrated a track record of surpassing sales targets, earning incentives, and effectively managing valuable merchandise while maintaining inventory control
  • Additionally, offered valuable team support to managers.

Customer Retention Specialist and Team Leader

S&P Data
01.2021 - 02.2021
  • Exceeded and demonstrated strong problem-solving skills while ensuring seamless communication between clients and telecommunication providers
  • Coached, led, and trained new representatives while supporting other managers.

Education

Diploma in Business Administration -

Memorial University of Newfoundland
St John’s, NL
08-2024

Skills

  • Target Market Research
  • Cross-selling proficiency
  • Customer Service
  • Relationship Building
  • Inbound customer calls
  • Team Collaboration
  • Presentation
  • Banking Products
  • Investment Knowledge
  • Upsells
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Client Retention Strategies

Websites

Certification

  • Investment Funds In Canada - IFSE Institute, 06/2023

Accomplishments

• BMO Spotlight Award | December 2022, September 2023

• BMO Bold Award | May 2021

Languages

English
Full Professional
Hindi
Professional
Bengali
Native/ Bilingual

Volunteering

Executive Member | Mun Hope. 09/2022 - Present

  • We are a non profit student volunteer organization working towards making a difference in the environment and in our local community.

Executive Member | BSA MUN  05/2019, 08/2020

  • Played a key role in conducting financial analysis, comparing the costs of different events and initiatives to ensure efficient budget allocation. Strategized and executed impactful marketing campaigns, leveraging my understanding of target audience preferences to maximize student engagement and participation.

Executive Member, Volunteer For Bangladesh, 09/2015, 11/2017

  • Actively contributed to financial management by conducting comprehensive analysis of fundraising activities, ensuring optimal allocation of funds towards impactful initiatives.

References

References available upon request.

Timeline

Personal Banking Associate

Bank of Montreal
02.2024 - Current

Customer Service Representative

Bank of Montreal
02.2022 - Current

Sales Associate

Grafton Apparel
11.2021 - 02.2023

Customer Retention Specialist and Team Leader

S&P Data
01.2021 - 02.2021

Diploma in Business Administration -

Memorial University of Newfoundland

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Shahdat Hossain