Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Shagouftah Saleh

Brampton,ON

Work Preference

Job Search Status

Open to work

Desired Job Title

FC AssociateCustomer Service AgentIT Help Desk AgentOffice and Library Assistant InternTeaching Assistant Intern

Work Type

Full TimePart TimeContract WorkSeasonal Work

Location Preference

HybridOn-SiteRemote
Location: Brampton, ON, CA
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Summary

To provide the best customer service and meet the company objective.

Overview

11
11
years of professional experience

Work History

FC Associate

Amazon
12.2021 - Current
  • Assisted with inventory management to ensure accurate stock levels.
  • Operated warehouse equipment safely and efficiently during daily tasks.
  • Collaborated with team members to maintain a clean and organized workspace.
  • Supported order fulfillment processes by picking and packing items accurately.
  • Participated in training sessions to enhance operational skills and knowledge.
  • Adapted quickly to new tools and systems for improved workflow efficiency.

Customer Service Agent

Swissport Canada
05.2019 - 08.2020
  • Provided exceptional customer support, resolving inquiries and complaints efficiently.
  • Assisted with check-in processes, ensuring smooth passenger transitions through airport operations.
  • Collaborated with team members to maintain high service standards and operational efficiency.
  • Patiently handle customers concerns and complaints regarding ticketing and baggage handling.
  • Knowledgeably answers inquiries regarding flights schedules, fares and other questions.

IT Help Desk Agent

NCR Corp Canada
12.2018 - 05.2019
  • Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
  • Assisted in troubleshooting network connectivity problems, enhancing user experience and minimizing downtime.
  • Documented support processes and solutions in knowledge base, improving resource accessibility for team members.
  • Responded to customer inquiries via phone and email, maintaining high standards of service and communication.
  • Improved customer satisfaction by promptly addressing and resolving technical issues.

Office and Library Assistant Intern

CSV-Centre Formation Conseil Viamonde
02.2018 - 06.2018
  • Assisted patrons in locating resources and information efficiently.
  • Organized library materials to enhance accessibility and user experience.
  • Managed circulation tasks, including checking in/out books and maintaining inventory.
  • Supported library programs by preparing materials and setting up events for community engagement.

Teaching Assistant Intern

C.D.J- École Carrefour Des Jeunes
02.2017 - 06.2017
  • Assisted teachers in lesson planning and classroom management strategies.
  • Supported students with individualized learning plans, enhancing engagement and comprehension.
  • Organized educational materials and resources to facilitate effective teaching sessions.
  • Collaborated with faculty to develop inclusive curriculum adaptations for diverse learners.

Volunteer for Social and Religious Events

Al-Aqsa
07.2014 - 08.2016
  • Assisted in organizing community events, enhancing participant engagement and outreach efforts.
  • Supported fundraising initiatives through effective communication with donors and stakeholders.
  • Collaborated with team members to develop promotional materials, increasing visibility of programs.
  • Managed volunteer scheduling, ensuring adequate staffing for various activities and events.

Education

High School Diploma -

École Secondaire Jeunes Sans Frontières
Brampton, ON
06.2018

Skills

  • Fluently bilingual in English and French
  • Strong communication and organizational skills
  • Excellent customer service, problem solving and analytical skills
  • Handle diverse and challenging situations with poise and diplomacy
  • Excellent interpersonal skills, a good listener and empathetic
  • Handle emergency and non emergency situations
  • Work very well in group as a team player
  • Able to work irregular shift (flexible hours)

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

FC Associate

Amazon
12.2021 - Current

Customer Service Agent

Swissport Canada
05.2019 - 08.2020

IT Help Desk Agent

NCR Corp Canada
12.2018 - 05.2019

Office and Library Assistant Intern

CSV-Centre Formation Conseil Viamonde
02.2018 - 06.2018

Teaching Assistant Intern

C.D.J- École Carrefour Des Jeunes
02.2017 - 06.2017

Volunteer for Social and Religious Events

Al-Aqsa
07.2014 - 08.2016

High School Diploma -

École Secondaire Jeunes Sans Frontières

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Shagouftah Saleh