Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Upneet Lubana

Brampton,ON

Summary

Forward thinking professional with deep understanding of resolving customer problems with efficiency and civility. Senior Fund Administrator specializing in hedge funds with extensive experience in fund accounting, compliance, and financial reporting. Proven success in streamlining processes, reducing operational costs, and enhancing team performance. Strong track record relationship management, client relations and alternative investments. Expert in NAV calculations, AML procedures, and portfolio administration, bringing strong analytical and problem-solving skills with deep industry knowledge.

Overview

7
7
years of professional experience

Work History

Senior Fund Administrator, Hedge Funds

SS&C Technologies. Inc
04.2024 - 02.2025
  • Manage the administration of the US based client for hedge funds with total assets under management of $ 4.4 Billion USD
  • Oversee fund accounting processes, including NAV Calculations, reconciliations, and financial reporting for more than 12 funds
  • Keeping records of the capital balances including the incoming, outgoing and distributions for the funds
  • Creating funding , investor and kickback wires
  • Liaise with portfolio managers and investors to ensure accurate reporting and timely response.
  • Implement streamlined procedures that have provably reduced processing time along with enhanced accuracy
  • Ensure compliance with regulatory requirements and internal policies, performing regular audits.
  • Assist in fund launches by creating tasks and checklists.
  • Review of weekly and monthly estimates
  • Closely worked in a lot of automated projects like blue prism, BPDA
  • Contributed to the development of innovative investment products tailored to meet specific client needs.
  • Ensured timely and accurate reconciliation of fund accounts, minimizing discrepancies and potential financial risks.
  • Maintained an up-to-date understanding of industry trends through ongoing education and participation in relevant conferences or networking events.
  • Streamlined internal processes for improved efficiency, resulting in reduced operational costs and increased profitability.
  • Utilized advanced analytical tools to monitor portfolio performance against benchmarks regularly.
  • Provided expert guidance to junior staff members, fostering their professional growth and enhancing team performance.
  • Coordinated with external auditors to facilitate annual reviews, ensuring compliance with industry standards and best practices.
  • Collaborated with cross-functional teams to develop comprehensive financial models for accurate forecasting and decisionmaking.
  • Assisted in preparing audit schedules, compliance reports, NSARs, tax returns and financial statements.
  • Participated in generating fund balance sheets for distribution to shareholders.
  • Maintained accurate transaction processing record.

Junior Fund Administrator, Hedge Funds

SS&C Technologies.Inc
06.2022 - 04.2024
  • Assisted in daily fund operations, including trade processing and cash management
  • Prepared comprehensive investor reports on regular basis, presenting fund performance data in easily digestible manner.
  • Ensured timely NAV calculations, consistently meeting deadlines and maintaining investor confidence.
  • Conducted reconciliations of cash and securities to ensure accuracy in fund reporting
  • Stayed current on industry regulations to ensure full compliance with all relevant laws and guidelines for funds under management.
  • Supported due diligence efforts by providing clear documentation of administrative processes followed within organization.
  • Supported senior administrators by preparing reports, documenting audits.
  • Collaborated with auditors to provide accurate financial statements, ensuring transparent view of fund performance for investors.
  • Completed clerical and data entry tasks to optimize financial procedures.
  • Updated daily transaction records to assist with payroll and billing administration.
  • Monitored and compiled data and reports to present to leadership.

Fulfillment Associate

Amazon.ca
10.2021 - 12.2021
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
  • Followed procedures at all times for personal and team safety.
  • Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
  • Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
  • Processed daily orders through multi-carrier manifest system.
  • Picked and packed order items.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Kept work areas neat, clean and free from debris.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Shift Supervisor

Meltwich Hospitality Group Inc.
07.2019 - 07.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Cultivated professional working relationships with peers and supervisors.
  • Oversaw unloading of stock for the store

Key Holder

Lavienrose
03.2020 - 01.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in professional manner.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Ensured compliance with company policies and procedures, maintaining safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Implemented energy-saving measures, reducing overhead costs without compromising store functionality.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.

Customer Advisor Level 1

Concentrix
08.2019 - 09.2020
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
  • Guided customers through product selection, offering tailored recommendations based on individual needs.
  • Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
  • Facilitated smooth transactions for customers by accurately processing orders and payments.
  • Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
  • Supported sales efforts by providing accurate information about products or services that matched customer needs.
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
  • Participated in interactive training programs to expand knowledge of company products and policies.

Emergency Customer Service Representative

Servicom
06.2018 - 12.2019
  • Drove goals through individual metrics and strong understanding of department, team and individual goals.
  • Maintained detailed records of all emergency interactions, ensuring accurate documentation for future reference and analysis.
  • Enhanced response times for critical situations through effective prioritization and organization of incoming requests.
  • Continuously sought opportunities for skill-building and knowledge growth, attending relevant conferences, workshops, and training sessions to remain up-to-date on best practices within emergency customer service.
  • Supported team members during high-volume periods by stepping in to handle additional calls or providing backup as needed, demonstrating a strong commitment to teamwork.
  • Developed relationships with customers to provide unrivaled customer experience.
  • Served as a liaison between customers and other internal departments, working collaboratively to address pressing issues quickly and effectively.
  • Established trust with customers experiencing emergencies by calmly guiding them through resolution steps while maintaining a reassuring demeanor.
  • Managed multiple tasks simultaneously, ensuring proper follow-up on pending cases while addressing new emergencies promptly upon receipt of the call or request.
  • Improved customer satisfaction by efficiently handling emergency calls and providing accurate information in a timely manner.
  • Reduced call wait times by efficiently triaging incoming calls according to urgency level, routing them appropriately for expedited assistance when needed.
  • Contributed to a positive work environment by collaborating effectively with colleagues and offering support as needed.

Education

Bachelors of Public Health - Occupational And Public Health

Cape Breton University
Sydney, NS
05.2020

Skills

    • Operational risk management
    • Microsoft Excel
    • Cash Management
    • Alternative Investments
    • Investment Management
    • Fund Accounting
    • Trade Settlements
    • NAV Calculation
    • AML and KYC Procedures
    • Portfolio administration
    • Corporate Actions
    • Accounts Receivable
    • Microsoft Excel proficiency
    • Financial Reporting
    • Year-end reporting
    • Financial systems analysis
    • IRS regulations
    • Teamwork and Collaboration
      • Problem-Solving
      • Time Management
      • Attention to Detail
      • Multitasking
      • Multitasking Abilities
      • Reliability
      • Excellent Communication
      • Effective Communication
      • Adaptability and Flexibility
      • Active Listening
      • Decision-Making
      • Relationship Building
      • Team Building and Leadership
      • Documentation and Reports
      • Microsoft Office
      • Financial Statements
      • Analytical Thinking
      • Employee Training

Languages

English
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Senior Fund Administrator, Hedge Funds

SS&C Technologies. Inc
04.2024 - 02.2025

Junior Fund Administrator, Hedge Funds

SS&C Technologies.Inc
06.2022 - 04.2024

Fulfillment Associate

Amazon.ca
10.2021 - 12.2021

Key Holder

Lavienrose
03.2020 - 01.2021

Customer Advisor Level 1

Concentrix
08.2019 - 09.2020

Shift Supervisor

Meltwich Hospitality Group Inc.
07.2019 - 07.2021

Emergency Customer Service Representative

Servicom
06.2018 - 12.2019

Bachelors of Public Health - Occupational And Public Health

Cape Breton University

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Upneet Lubana