SHAGAN PREET KAUR
White Rock,BC
Summary
Dynamic professional experienced in enhancing customer interaction and loyalty through effective relationship building. Proven track record in supervising teams, managing operational tasks, and resolving customer concerns, contributing to sales growth and positive service standards.
Overview
4
4
years of professional experience
Work History
Assistant Manager/Lead Barista
Homeland Cafe
02.2025 - Current
- Supervised and trained staff to consistently meet performance and service standards
- Managed scheduling, payroll hours, and shift coverage to optimize labor costs
- Managed cash handling, POS operations, and daily sales reporting
- Resolved customer concerns to enhance loyalty and satisfaction
- Recognized customer needs and recommended appropriate products or solutions
- Maintained accuracy and efficiency during high-volume service periods
Sales Associate
Marshalls/Homesense
09.2024 - 01.2025
- Greeted customers and delivered exceptional service to foster loyalty
- Promoted products and organized merchandise to enhance shopping experience
- Collaborated with colleagues to achieve store sales targets
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Supervisor
Indian Chaat House
05.2022 - 08.2024
- Tracked sales data and identified trends to inform team strategies and conducted team meetings to align objectives
- Resolved conflicts among team members promptly, fostering a harmonious environment that supported productivity
- Ensured health and safety compliance, contributing to a secure workplace
Associate
Amazon
11.2021 - 04.2022
- Pick, pack, and ship customer orders accurately
- Scanned items and tracked inventory using handheld devices, ensuring accurate inventory records.
- Sorted and labeled products in warehouse for streamlined identification and access.
- Receive, unload, and check incoming inventory
Education
Diploma - Criminology
Douglas College
New Westminster12-2027
Skills
- Customer service excellence
- Teamwork and collaboration
- Time management
- Problem-solving
- Reliability and punctuality
- Conflict resolution
- Data analysis
Timeline
Assistant Manager/Lead Barista
Homeland Cafe
02.2025 - Current
Sales Associate
Marshalls/Homesense
09.2024 - 01.2025
Supervisor
Indian Chaat House
05.2022 - 08.2024
Associate
Amazon
11.2021 - 04.2022
Diploma - Criminology
Douglas College