Summary
Overview
Work History
Education
Skills
Languages
Projects
Timeline
Generic

Shafiqullah Tokhi

Ajax,ON

Summary

Experienced customer support professional with a proven track record in assisting clients with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Overview

1
1
year of professional experience

Work History

Technical Support Specialist

Herat Host
06.2020 - 08.2021
  • Provide customer support for multiple POS software interfaces
  • Provide assistance with antivirus configuration/pinholes (Trend Micro, AVG, Norton and Windows Defender )
  • Provide assistance with router and network switches configuration
  • Microsoft Access and SQL Based Systems Admin
  • Configuration of routers modems and small private networks (Net Gear, ATT, Frontier, Linksys, Cisco)
  • Demonstrating software for future clients for sales and performed multiple sales personally
  • Training owners and managers on the use and functions of the software
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Researched product and issue resolution tactics to address customer concerns.

Education

Bachelor of Science - Computer Science

Bangalore University
Bengaluru, Karnataka

High school diploma or GED -

Afghan-Turk high school

Skills

  • Programming: Python, Java, XML and C
  • Database: SQL Plus
  • Operating System: Windows (XP/7/8/10), Linux (Ubuntu,Mint)
  • Web Development: HTML, CSS, Basic JavaScript
  • Others: MS Office, Service Desk, IT Support and Remote IT Implementation

Languages

English
Full Professional
Turkish
Full Professional
Hindi
Professional Working
Persian
Native or Bilingual

Projects

Gitlet (Inspired by Git)

  • Wrote a version control system designed to handle projects with speed and efficiency.
  • Instead of brute copying each file every time an edit was made, files were tracked using their history of modification and linked back to each project snapshot.
  • The program was designed to be efficient using advanced data structure.
  • Coding emphasized on creating useful classes and being able to abstract away the complexity of the implementation such as saving , tracking, branching, and merging from one another.
  • Learned to start a project with minimal given structure and write unit tests for each milestone.


Pacman AI (2D World)

  • Applied search algorithm with multiple custom heuristics to drive pacman artificial intelligence.
  • Utilized Min-Max Algorithms to further advance the game such that pacman could make the optimal move in both avoiding multiple ghosts and also eating more dots.
  • Refined Pacman machine learning with Reinforcement Learning to explore a non-deterministic environment and learn the optimal way to get high scores in the game.


Shoppe Shopping Application (Inspired by SHEIN Application)

  • Made a shopping online application for Android mobiles based on Android Studio with Java and XML.
  • With the help of the phone camera in Shoppe app the customer could visually place the chosen piece of clothing on their body to see how it will look on them.
  • The app was designed well with eye catching colors.


Movie Ticket Booking

  • Utilized Microsoft Visual Basic 6.0 as the programming language, Stored and managed data using the Access database.
  • The application consisted of 32 sheets of code, designed the user interface and functionality.
  • Likely involved various modules and functions to handle different aspects.
  • Ensured user-friendly interactions for booking movie tickets.

Timeline

Technical Support Specialist

Herat Host
06.2020 - 08.2021

Bachelor of Science - Computer Science

Bangalore University

High school diploma or GED -

Afghan-Turk high school
Shafiqullah Tokhi