Shafique Ahmed
IT Support Professional
Toronto,ON
Summary
Astute IT Support professional with proven ability to analyze, diagnose and resolve computer user support and hardware/software issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols and having industrial approved certifications.
(Canadian Citizen)
Overview
28
28
years of professional experience
6
6
Certifications
3
3
Languages
Work History
IT Technical Support Specialist
Faizan E Madina Canada (Non-Profit Organization)
12.2020 - Current
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Assisted in development of system security protocols.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured hardware and granted system permissions to new employees.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
Analyst Programmer
International Software Services
02.1999 - 01.2000
- Enhanced software quality with thorough testing, debugging, and documentation processes.
- Debugged problems caused by hardware, operating systems software, application programs and network failures.
- Worked with analysts to prepare test plans and assess test data.
- Analyzed and designed relational databases using SQL400.
- Wrote and maintained technical documentation for software applications.
- Worked closely with clients to establish specifications and system designs.
- Continuously updated programming skills through self-directed learning opportunities, staying current with industry trends and best practices.
- Worked with IBM system AS/400 in ILERPG400/RPG400/CL400/SQL400.
Analyst Programmer
IBS - Integrated Business Solution
05.1997 - 01.1999
- Delivered high-quality software products on time by adhering to strict project deadlines and prioritizing tasks accordingly.
- Enhanced software quality with thorough testing, debugging, and documentation processes.
- Identified causes of issues within applications and determined which modifications needed to be made.
- Worked with analysts to prepare test plans and assess test data.
- Managed complex projects with competing priorities while maintaining clear communication among stakeholders.
- .Facilitated smooth workflow transitions during major system upgrades or migrations.
- Wrote and maintained technical documentation for software applications.
- · Worked with IBM AS/400 programming in RPG400, ILERPG, CLI/400, SQL400
Programmer Analyst
Softronics System (Pvt.) Ltd.
05.1996 - 06.1997
- Participated in design sessions with clients to ascertain project specifications.
- Documented program development and revisions to maintain records.
- Created databases, data entry systems, web forms, and other applications for diverse uses.
- Maintained existing software systems by identifying and correcting software defects.
- Wrote highly maintainable, solid code for software system.
- Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
- ·Worked with IBM AS/400 programming in RPG400, ILERPG, CLI/400, SQL400
Education
Bachelor of Science - Statistics
University of Karachi
05.2001 -
DCS - Diploma of Computer Science
Computer Technological Services Institute
05.2001 -
Diploma - Radio TV & Electronics
Govt College of Technology Karachi
05.2001 -
Skills
LAN/WAN
Software Evaluation
Operating System Support
Application support
Adaptability and Flexibility
User credential management
Application installations
Teamwork and Collaboration
Time Management
VoIP Installation
A Certification
Technical Support
Data Backup Management
Microsoft Windows and Office
System Configuration
Technical issues analysis
Norton Antivirus software
Desktop support
Hardware diagnostics
Windows 10
User Support
Help Desk Support
End-User Training
Wireless Networking
Certification
CompTIA A+
Timeline
IT Technical Support Specialist
Faizan E Madina Canada (Non-Profit Organization)
12.2020 - Current
Bachelor of Science - Statistics
University of Karachi
05.2001 -
DCS - Diploma of Computer Science
Computer Technological Services Institute
05.2001 -
Diploma - Radio TV & Electronics
Govt College of Technology Karachi
05.2001 -
Analyst Programmer
International Software Services
02.1999 - 01.2000
Analyst Programmer
IBS - Integrated Business Solution
05.1997 - 01.1999
Programmer Analyst
Softronics System (Pvt.) Ltd.
05.1996 - 06.1997