Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shafique Ahmed

IT Support Professional
Toronto,ON

Summary

Astute IT Support professional with proven ability to analyze, diagnose and resolve computer user support and hardware/software issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols and having industrial approved certifications.

(Canadian Citizen)

Overview

28
28
years of professional experience
6
6
Certifications
3
3
Languages

Work History

IT Technical Support Specialist

Faizan E Madina Canada (Non-Profit Organization)
12.2020 - Current
  • Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
  • Assisted in development of system security protocols.
  • Monitored systems in operation and quickly troubleshot errors.
  • Collaborated with cross-functional teams to develop and implement IT solutions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Configured hardware and granted system permissions to new employees.
  • Configured and tested new software and hardware.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.

Analyst Programmer

International Software Services
02.1999 - 01.2000
  • Enhanced software quality with thorough testing, debugging, and documentation processes.
  • Debugged problems caused by hardware, operating systems software, application programs and network failures.
  • Worked with analysts to prepare test plans and assess test data.
  • Analyzed and designed relational databases using SQL400.
  • Wrote and maintained technical documentation for software applications.
  • Worked closely with clients to establish specifications and system designs.
  • Continuously updated programming skills through self-directed learning opportunities, staying current with industry trends and best practices.
  • Worked with IBM system AS/400 in ILERPG400/RPG400/CL400/SQL400.

Analyst Programmer

IBS - Integrated Business Solution
05.1997 - 01.1999
  • Delivered high-quality software products on time by adhering to strict project deadlines and prioritizing tasks accordingly.
  • Enhanced software quality with thorough testing, debugging, and documentation processes.
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Worked with analysts to prepare test plans and assess test data.
  • Managed complex projects with competing priorities while maintaining clear communication among stakeholders.
  • .Facilitated smooth workflow transitions during major system upgrades or migrations.
  • Wrote and maintained technical documentation for software applications.
  • · Worked with IBM AS/400 programming in RPG400, ILERPG, CLI/400, SQL400

Programmer Analyst

Softronics System (Pvt.) Ltd.
05.1996 - 06.1997
  • Participated in design sessions with clients to ascertain project specifications.
  • Documented program development and revisions to maintain records.
  • Created databases, data entry systems, web forms, and other applications for diverse uses.
  • Maintained existing software systems by identifying and correcting software defects.
  • Wrote highly maintainable, solid code for software system.
  • Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
  • ·Worked with IBM AS/400 programming in RPG400, ILERPG, CLI/400, SQL400

Education

Bachelor of Science - Statistics

University of Karachi
05.2001 -

DCS - Diploma of Computer Science

Computer Technological Services Institute
05.2001 -

Diploma - Radio TV & Electronics

Govt College of Technology Karachi
05.2001 -

Skills

LAN/WAN

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Certification

CompTIA A+

Timeline

IT Technical Support Specialist

Faizan E Madina Canada (Non-Profit Organization)
12.2020 - Current

Bachelor of Science - Statistics

University of Karachi
05.2001 -

DCS - Diploma of Computer Science

Computer Technological Services Institute
05.2001 -

Diploma - Radio TV & Electronics

Govt College of Technology Karachi
05.2001 -

Analyst Programmer

International Software Services
02.1999 - 01.2000

Analyst Programmer

IBS - Integrated Business Solution
05.1997 - 01.1999

Programmer Analyst

Softronics System (Pvt.) Ltd.
05.1996 - 06.1997

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Shafique AhmedIT Support Professional